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The subfolders of my inbox are not shown on my new PC, although I copied the 'Thunderbird' folder from my old PC to my new PC

  • 3 replies
  • 1 has this problem
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  • Last reply by sfhowes

WimSimons
WimSimons
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I copied the file C:\Users\PC\AppData\Roaming\Thunderbird\ from my old PC to my new PC, but still the subfolders of my inbox are not shown. Is there a setting that needs to be changed?

Thanks

I copied the file C:\Users\PC\AppData\Roaming\Thunderbird\ from my old PC to my new PC, but still the subfolders of my inbox are not shown. Is there a setting that needs to be changed? Thanks

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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If you right-click the account in the folder pane, Subscribe, and click Refresh, can you subscribe to the missing subfolders?

WimSimons
WimSimons Question owner
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sfhowes said

If you right-click the account in the folder pane, Subscribe, and click Refresh, can you subscribe to the missing subfolders?

Thanks for the tip, unfortunately the missing folders are not in the list of folders to which I can subscribe...

sfhowes
sfhowes
  • Top 10 Contributor
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If you copied the Thunderbird folder from one computer to another, especially between two Windows computers, the setup should have been identical on both. But sometimes the copy procedure isn't complete, despite appearing to be so. I usually add the TB folder to a zip archive on the first computer, then extract the zip on the other one. This seems to guarantee all the files are copied. TB must of course be closed while copying or zipping the TB folder. Compare the size of the TB folder on the new PC with the size on the old PC.

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer