Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

message filters not working acurately

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by bobgru

jillep
jillep
more options

I have created several filters for my email. Several emails keep getting filtered out of my inbox into the wrong folder, and it is not clear why. I made the filter mark everything with a star as it moved them, and the ones that are incorrect were moved, but never starred. The filter log lists everything that was moved correctly, but the ones that are incorrect are not listed. I'm mystified at this point.

I have created several filters for my email. Several emails keep getting filtered out of my inbox into the wrong folder, and it is not clear why. I made the filter mark everything with a star as it moved them, and the ones that are incorrect were moved, but never starred. The filter log lists everything that was moved correctly, but the ones that are incorrect are not listed. I'm mystified at this point.

Chosen solution

Is it an IMAP account and you have filters moving mail on another device, or server side? That is the usual cause of complaints filters don't work reliably.

That and the filters are not actually in the account that need to be to filter mail.

Read this answer in context 👍 1

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Is it an IMAP account and you have filters moving mail on another device, or server side? That is the usual cause of complaints filters don't work reliably.

That and the filters are not actually in the account that need to be to filter mail.

bobgru
bobgru
more options

I have a related problem. A few weeks ago the filters that I've had to set up to send offensive spam to the Trash folder QUIT WORKING so that the garbage remains in my Inbox. This happens with several of my email addresses that all receive similar criminal purpose spams from an ever changing variety of abusive spammers using different sending names. Even after I set up the filters against the "new" senders, the trash remains in my Inbox and *won't* move to the Trash folder.