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My bookmarks are not syncing in my second PC but they are syncing in my android

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  • Last reply by FredMcD

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Hello, I have two PCs and since I have my second computer, my bookmarks are not syncing. I checked the bookmarks' box in the sync options but it still does not work. In my second PC I tried the option Import bookmarks from other browser and I choose Chrome. The imported bookmarks are displayed in my first PC but in the second PC is not showing anything. This is very strange.... Sorry for my English

Hello, I have two PCs and since I have my second computer, my bookmarks are not syncing. I checked the bookmarks' box in the sync options but it still does not work. In my second PC I tried the option Import bookmarks from other browser and I choose Chrome. The imported bookmarks are displayed in my first PC but in the second PC is not showing anything. This is very strange.... Sorry for my English
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Chosen solution

Oh sorry. I am such an idiot. I never use the bookmarks displayed on Library>Bookmarks. I always use the toolbar and I realised that they were already imported. It is just that the "Show bookmarks toolbar" and "Toolbar bookmarks" options are unchecked by default. Thanks for your help

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On the computer that is not receiving the sync,

We need to look at the sync logs. Type about:sync-log<enter> in the address bar.

Open the last file created and Copy its contents Now Paste it into this forum.

If the file is too large;


Open a text/word program and load the file. Left-click once. Now <Control> A to highlight everything, then <Control> C to copy it.

Next, have your web browser go to; https://pastebin.com/

Paste <Control> P the content of the file in the window. Note: On the bottom, fill out the boxes as best you can.

Now press Create A New Paste. The page will reload. Copy the new web address, and post it here.

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Ok. I got three logs but I imported the most recent.

1553975844008 Sync.Service DEBUG User-Agent: Firefox/66.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.68.0.20190326175229.desktop 1553975844012 Sync.Service INFO Starting sync at 2019-03-30 20:57:24 in browser session wAifSBrkFoiT 1553975844013 Sync.Service DEBUG In sync: should login. 1553975844014 Sync.Service INFO User logged in successfully - verifying login. 1553975844017 FirefoxAccounts DEBUG reading secure storage with existing: [] 1553975844018 FirefoxAccounts TRACE starting fetch of user data from the login manager 1553975844022 FirefoxAccounts INFO returning partial account data as the login manager is locked. 1553975844023 FirefoxAccounts DEBUG setAccountData: secure storage is locked trying to read 1553975844027 FirefoxAccounts DEBUG reading secure storage with existing: [] 1553975844028 FirefoxAccounts TRACE starting fetch of user data from the login manager 1553975844033 FirefoxAccounts INFO returning partial account data as the login manager is locked. 1553975844036 FirefoxAccounts DEBUG setAccountData: secure storage is locked trying to read 1553975852811 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState: user declined to unlock master-password 1553975852811 Sync.Status DEBUG Status.login: success.login => service.master_password_locked 1553975852812 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1553975852812 Sync.Service DEBUG Fetching unlocked auth state returned service.master_password_locked 1553975852813 Sync.ErrorHandler ERROR Sync encountered a login error 1553975852814 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1553975852816 Sync.SyncScheduler DEBUG Couldn't log in: master password is locked. 1553975852817 Sync.SyncScheduler DEBUG Starting client-initiated backoff. Next sync in 900000 ms. 1553975852817 Sync.SyncScheduler DEBUG Next sync in 900000 ms. (why=client-backoff-schedule) 1553975852820 FirefoxAccounts DEBUG reading secure storage with existing: [] 1553975852821 FirefoxAccounts TRACE starting fetch of user data from the login manager 1553975852821 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: service.master_password_locked(resource://services-sync/service.js:872:15) JS Stack trace: onNotify@service.js:872:15 1553975852824 FirefoxAccounts INFO returning partial account data as the login manager is locked. 1553975852824 Sync.Service DEBUG Not syncing: login returned false. 1553975852824 FirefoxAccounts DEBUG setAccountData: secure storage is locked trying to read 1553975852826 FirefoxAccounts DEBUG reading secure storage with existing: [] 1553975852827 FirefoxAccounts TRACE starting fetch of user data from the login manager 1553975852829 FirefoxAccounts INFO returning partial account data as the login manager is locked.

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I am seeing things like: secure storage is locked trying to read user declined to unlock master-password

Provide the Master Password and try again.

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Chosen Solution

Oh sorry. I am such an idiot. I never use the bookmarks displayed on Library>Bookmarks. I always use the toolbar and I realised that they were already imported. It is just that the "Show bookmarks toolbar" and "Toolbar bookmarks" options are unchecked by default. Thanks for your help

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Glad to help. Safe Surfing.