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No image from camera on Macbook

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by erbridge

erbridge
erbridge
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When using the Facetime camera if Firefox on a Macbook, I get no image. I am asked for permission, but the camera feed is blank. However, if I open Chrome and connect the camera there, the image starts coming through in Firefox (and Chrome works fine). Any ideas for how I can get the camera working properly.

When using the Facetime camera if Firefox on a Macbook, I get no image. I am asked for permission, but the camera feed is blank. However, if I open Chrome and connect the camera there, the image starts coming through in Firefox (and Chrome works fine). Any ideas for how I can get the camera working properly.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi erbridge, is audio (microphone) working?

If nothing is working:

After you give permission, does Firefox display the floating widget with a camera and microphone, indicating that Firefox thinks data is flowing to the site from those devices?

If audio is working:

When you give permission, does Firefox display a drop-down with multiple device choices? Sometimes Firefox may be trying to use a phantom device that used to be connected, although this probably is much less common with a camera than a headset with a microphone.

erbridge
erbridge Question owner
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Audio is working fine, and I get the widgets in that menu bar for both camera and audio. Firefox did display the multiple choice drop down, but the correct device is selected.