Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox does not open links as standard browser (windows 8)

  • 5 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

more options

I want to open a link from an other application, for example: A link in an email in Outlook or a link in a document in an editor application.

Having set Firefox as standard browser, this should open in Firefox. This worked for the last 15 years but now it does not work anymore.

What happens instead is that Firefox starts and a window frame appears with an empty window. So there is nothin from the FF user interface - just a plain Window Frame.

This problem is quite new on my machine, but Firefox always took several seconds to open links. Disabling all addons did not change anything.

How can I diagnose that problem.

I want to open a link from an other application, for example: A link in an email in Outlook or a link in a document in an editor application. Having set Firefox as standard browser, this should open in Firefox. This worked for the last 15 years but now it does not work anymore. What happens instead is that Firefox starts and a window frame appears with an empty window. So there is nothin from the FF user interface - just a plain Window Frame. This problem is quite new on my machine, but Firefox always took several seconds to open links. Disabling all addons did not change anything. How can I diagnose that problem.

Chosen solution

Let's start with; Open Windows Internet Explorer. Have it declared as the default browser, But turn off the option to check this when the browser opens (If you want).

Now do the same thing using Firefox.

https://support.mozilla.org/en-US/kb/how-make-web-links-open-firefox-default

https://support.mozilla.org/en-US/kb/setting-firefox-default-browser-does-not-work

Read this answer in context 👍 1

All Replies (5)

more options

Chosen Solution

Let's start with; Open Windows Internet Explorer. Have it declared as the default browser, But turn off the option to check this when the browser opens (If you want).

Now do the same thing using Firefox.

https://support.mozilla.org/en-US/kb/how-make-web-links-open-firefox-default

https://support.mozilla.org/en-US/kb/setting-firefox-default-browser-does-not-work

more options

If there's still a problem, Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

Here's another thought:

Firefox 67 changed how external links and locally saved documents are handled: instead of opening in whatever Firefox profile is currently running, they will open in the default profile. So possibly your regular profile and the one marked as default might be out of alignment.

Next time you use an external link and open in the empty window, try this:

Profile Manager Page

Type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least two profiles. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

The other running profile will have this longer text:

This profile is in use in another application and it cannot be deleted.

Hopefully that profile has a button labeled Set as default profile you can click to align the external link behavior with your preferred settings.

Any luck?

more options

Thank you all for your helpful suggestions. They are all helpful in solving this issue.

Setting the default browser away to other browser and back revealed that my OS sees 2 Firefoxes. The last update left with a parallel install of 67 and 67.2 . So I removed the 67 version and then set Firefox as default browser - now the OS showed only a single Firefox available for link opening.

Works as ever. Thx again

Modified by snup72

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.