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won't start up wont uninstall, cannot aces settings

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by FredMcD

shaia16
shaia16
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I click on the fire fox icon and nothing happens, I try to uninstall and am told fire fox is still running, and with out the fire fox window I cannot access the settings. I have tried restarting my computer but no luck. I am having to use edge even though I like firefox because of this.

I click on the fire fox icon and nothing happens, I try to uninstall and am told fire fox is still running, and with out the fire fox window I cannot access the settings. I have tried restarting my computer but no luck. I am having to use edge even though I like firefox because of this.

All Replies (2)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
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Hi shaia16, You can stop the Firefox is still running by opening Task Manager - Start -> Windows System -> Task Manager Click once on Firefox and select End Task in the lower right corner.

If you want to do a clean install see this article: Firefox keeps crashing at startup Scroll down to 'Try a clean install.'

Note: A clean install will not delete your bookmarks, saved passwords, add-ons or other personal information.

FredMcD
FredMcD
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I agree with My_Cheese.