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Firefox does not load websites and does not have error msg

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

infael
infael
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Firefox Quantum 68.0.1 will not load many websites, such as Mozilla, DDOwiki.com or hotmail.com. No error message, just a blank page.

Chrome works just fine for everything.

Running Win 10 17763

Firefox Quantum 68.0.1 will not load many websites, such as Mozilla, DDOwiki.com or hotmail.com. No error message, just a blank page. Chrome works just fine for everything. Running Win 10 17763

Chosen solution

I power cycled my modem and that fixed the issue.

Not sure why that'd affect Firefox but not Chrome.

Read this answer in context 👍 0

All Replies (4)

Chris Ilias
Chris Ilias
  • Moderator
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Hi infael, Could you try the solutions in the following article, and see if any of them help: Firefox can't load websites but other browsers can

If the problem still occurs, we'll need some more info about your Firefox setup.

  1. Go to [=] > Help > Troubleshooting Information then click Copy text to Clipboard.
  2. Go to https://paste.mozilla.org and go to Edit > Paste to paste the info from your Troubleshooting Information page.
  3. In Firefox, click on the three dots to the right of the address, and select Copy Link.
  4. Open a reply to this post, and go to Edit > Paste to paste the link to your troubleshooting information.
FredMcD
FredMcD
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Have you tried re-loading the page?

infael
infael Question owner
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Chosen Solution

I power cycled my modem and that fixed the issue.

Not sure why that'd affect Firefox but not Chrome.

FredMcD
FredMcD
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That was very good work. Well done.