Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

OneDrive files not visible in FireFox

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

Robert Boire
Robert Boire
more options

Hello,

Suddenly when I log into OneDrive I cannot see my files. Another user on this computer has the same problem. I can see uploaded pictures. See attached screen shot. Tried logging in and out of OneDrive, rebooting etc. Nothing helps. Window 7.The only thing I can think of is I tried to create another OneDrive account on the computer, which failed.

There is no problem with other browsers on the same computer or even with FireFox on another computer.

Hello, Suddenly when I log into OneDrive I cannot see my files. Another user on this computer has the same problem. I can see uploaded pictures. See attached screen shot. Tried logging in and out of OneDrive, rebooting etc. Nothing helps. Window 7.The only thing I can think of is I tried to create another OneDrive account on the computer, which failed. There is no problem with other browsers on the same computer or even with FireFox on another computer.
Attached screenshots

All Replies (1)

FredMcD
FredMcD
more options

rcboire said

I tried to create another OneDrive account

Check and make sure what account you are accessing.


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration {web link} in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.