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Bank does not recognise computer anymore following latest Firefox update

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

mp
mp
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Firefox worked well with my bank until the latest update (71.0). Now the bank website indicates it doesnt recognise my computer and I have to complete further security questions. I have tried adjusting privacy settings, allowing cookies for the website etc but have not found a solution. Currently have standard security setting.

Firefox worked well with my bank until the latest update (71.0). Now the bank website indicates it doesnt recognise my computer and I have to complete further security questions. I have tried adjusting privacy settings, allowing cookies for the website etc but have not found a solution. Currently have standard security setting.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I see in the System Details list that you use Trusteer.

Is this an issue reported by Trustreer or related to this software ?

Did you check for issues with cookies ?

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window