Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Firefox log out me of my Google account

  • 14 replies
  • 2 have this problem
  • 11 views
  • Last reply by Andrew

more options

Hello, When I open Firefox browser, I am logged out of my Google account, when I connect to this one, I close Firefox browser and I reopen Firefox, I am logged out. So I would like to know how stay connected to my Google account even after closing and reopenning Firefox browser. I got this problem from I changed my computer, it's maybe a setting that I don't change. I hope you can help me. Thanks.

Hello, When I open Firefox browser, I am logged out of my Google account, when I connect to this one, I close Firefox browser and I reopen Firefox, I am logged out. So I would like to know how stay connected to my Google account even after closing and reopenning Firefox browser. I got this problem from I changed my computer, it's maybe a setting that I don't change. I hope you can help me. Thanks.

Chosen solution

Go to the Firefox settings page and try setting the Enhanced Tracking Protection setting to Standard (if it's not already set to that). Then try changing the History settings to Remember history to see if that helps.

Read this answer in context 👍 1

All Replies (14)

more options

Chosen Solution

Go to the Firefox settings page and try setting the Enhanced Tracking Protection setting to Standard (if it's not already set to that). Then try changing the History settings to Remember history to see if that helps.

more options

Thanks for your answer. But when I try to put the history option on "remember history". And I close and reopen Firefox, it don't remember my choice. How can I fix it ?

more options

Sorry for my double post. But I found from where was coming the problem, the option "clear history when Firefox closes" is activated but when I try to inactivate this option and I restart Firefox, the modifications have not changed and this option is ticked. And I don't know how to save Firefox with this option anticked.

more options

If you go to your Firefox profile folder, do you see a user.js file in there? That file could be used to reset preferences when you restart Firefox and it may be the reason that the settings are saving properly.

more options

Yes I see user.js. Do I need to delete this file ? And if I delete it, are my bookmarks or other will be still saved in Firefox ?

Modified by kylian.chapon

more options

sorry oops

Modified by kylian.chapon

more options

Try renaming it to user.js.old or moving the file to your desktop, instead of deleting it. That may you can see what happens to Firefox once it's "deleted", but you still have the file in case it's necessary.

No, your bookmarks won't be deleted, nor will any of your data in Firefox. If you are concerned, you can make a backup of your profile folder before you make any changes. See Back up and restore information in Firefox profiles.

more options

It's working ! I moved the file in my desktop, restart Firefox, put the option on "remember history" connect into my Google account and after restarting Firefox, I was connected in my Google account. Thank you so much for your help and your time ! Have a nice day !

more options

Sorry, all the above answers are too technical for me to follow. I don't see anything called "enhanced tracking protection." I have had to go back to Chrome to read and reply to emails on my gmail account--infuriating, when all other web sites work just fine in Firefox for me.

more options

Hi Lucia!

If you press the Firefox menu button on the right side of the Firefox toolbar (it's the button that looks like three lines), that will give you a drop-down list of options. On that list, select Preferences to open the Firefox settings page. On the left side of the Firefox settings page, select Privacy & Security. At the very top of that page will be the Enhanced Tracking Protection section.

Make sure that's set to Standard, not custom.

If that doesn't help, I'd recommend creating your own question on this forum with the specific details of issue. This will allow other contributors to help you fix the problem at your own pace and they can clarify certain steps, if necessary.

Hope this helps.

more options

I am desperate ! iit is unpossible to make an new firefoxaccout for a firefox webbrowser but cannot because i have no gsecond apparaat, which you ask for. Answer me please!!

more options

Hi wniessen!

Your question doesn't appear to be the same as the original question in this thread.

Please create a new thread containing the specific details of your issue.

Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.

Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.

Thank you.

more options

Problem: my Firefox account handles all my web searches for me, but it kicked me out of my Gmail account about a month ago (although the Google calendar function still works and is up to date). That means I have had to return to Chrome for all correspondence (like this one I am using).

Wesley Branton suggested that I make sure my Enhanced Tracking Protection is set to Standard. It is.

Any specific suggestions as to how to get Gmail back?

more options

Please create a new question here: /questions/new.