Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Updated Firefox it crashed then would not connect to internet, other browsers all OK, so deleted re installed but now I get error code Oxc0000005

  • 2 replies
  • 1 has this problem
  • 46 views
  • Last reply by jon41

jon41
jon41
more options

I was asked to update to the latest Firefox . Now It no longer allows me to access the internet ( My other browsers allowed me access to internet) and all I get is a blank white page. Did a reset but no use so I uninstalled and re installed Firefox. Now at the end of the installation process all I get is error code Oxc 0000005. I have then removed my anti virus in case that was not allowing Firefox to work and then uninstalled and re installed Firefox but I still get the same error code Oxc0000005. Windows 10 is up to date and Suggestions please

I was asked to update to the latest Firefox . Now It no longer allows me to access the internet ( My other browsers allowed me access to internet) and all I get is a blank white page. Did a reset but no use so I uninstalled and re installed Firefox. Now at the end of the installation process all I get is error code Oxc 0000005. I have then removed my anti virus in case that was not allowing Firefox to work and then uninstalled and re installed Firefox but I still get the same error code Oxc0000005. Windows 10 is up to date and Suggestions please

Chosen solution

hi, we had a few users describing similar symptoms on windows 10 when they had firefox run in compatibility mode for win7 - can you check if this is the case for you and if so disable any compatibility settings? https://www.tenforums.com/tutorials/15523-change-compatibility-mode-settings-apps-windows-10-a.html

Read this answer in context 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Chosen Solution

hi, we had a few users describing similar symptoms on windows 10 when they had firefox run in compatibility mode for win7 - can you check if this is the case for you and if so disable any compatibility settings? https://www.tenforums.com/tutorials/15523-change-compatibility-mode-settings-apps-windows-10-a.html

jon41
jon41 Question owner
more options

Many Many thanks That has worked Great service