I can't sign in to firefox for some reason,
Already tried resetting, restarting with addon disabled, refreshing and updating
The login page just keep loading and loading
Been happening for the last 2 weeks or so
Pls help/tip
All Replies (15)
Except for the Master Password, you don't need to log into Firefox.
Are you talking about a website? Or maybe sync?
FredMcD said
Except for the Master Password, you don't need to log into Firefox. Are you talking about a website? Or maybe sync?
Sync, the loading screen for signing in just keep loading . . . for eternity
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
FredMcD said
Many site issues can be caused by corrupt cookies or cache. Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. How to disable Hardware Acceleration {web link}
- How to clear the Firefox cache {web link}
Already did all of that, plus uninstalling and everything, same issue
Hpw do you remove EVERYTHING when you uninstalling firefox, cuz everytime i did that it keep reinstalling my previous bookmarks even though i already save them and i pick the option of default setting and refresh
Thats the only thing i can think of and haven't tried yet
You posted with a mobile user agent.
Is this only happening on desktop or on mobile as well or does it work on mobile ?
Can you login to the Firefox account via this web page?
cor-el said
You posted with a mobile user agent. Is this only happening on desktop or on mobile as well or does it work on mobile ? Can you login to the Firefox account via this web page?
Desktop, mobile is what i use to communicate here,
I can sign in yesterday before, but only in and for firefox help only, not sync. However, after uninstalling firefox, i have the same issue as well
Can't signin using the link, same issue as originally posted , eternal loading screen
rafi_156 said
Hpw do you remove EVERYTHING when you uninstalling firefox
Note: Firefox comes in three or more folders on all computers. They are;
Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.
If you remove the Firefox folder, the user profiles would not be affected.
+++++++++++++++++++++++++++++++++++++++++
Use these links to create a new profile.
Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
FredMcD said
rafi_156 said
Hpw do you remove EVERYTHING when you uninstalling firefoxNote: Firefox comes in three or more folders on all computers. They are;
Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.
If you remove the Firefox folder, the user profiles would not be affected.
+++++++++++++++++++++++++++++++++++++++++
Use these links to create a new profile.
Use this new profile as is. Is the problem still there?https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
Open about:profile, create a new profile, launched said profile in new browser, sign in, same issue
I outright delete my profile and reinstall Firefox, and I still have the same bloody issue
Btw, when i tried to disconnect from my firefox account (firefox mobile) to get rid of the synced device in hiatpry and hoping against hope it would help, and reconnect back, synced devices reappear back plus adding an additional connection with my device history.
Do you think its connected with my problem or its a seperate issue?
Modified
No way to tell. Is the problem settled?
You cel has the no problem profile, yes?
I suggest you delete the current sync account. Then using the cel, create a new account.
FredMcD said
You cel has the no problem profile, yes? I suggest you delete the current sync account. Then using the cel, create a new account.
By cell you mean mobile/smartphone, right?
It didn't actually solve my problem,
Also, I restart my laptop in safe mode with network,
And it STILL DIDN'T WORK
If any of you reading this have any idea, pls post it here, I think Im gonna take a step back from this before I did something expensive
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.
cor-el said
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.
Already tried that before, didn't work
What is unfortunate though, is that when I tried to use WaterFox, I can login/sync just fine,
Is there anyway for me to check what's been damaging Firefox connection?