Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla , tabs .

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

black_leader
black_leader
more options

Watch the image . (is in romanian) This happend when i open a tab and stay a bit on that tab . Help me . I can;t use mozilla because of that .

And sometimes it crash and give an strange error .

Watch the image . (is in romanian) This happend when i open a tab and stay a bit on that tab . Help me . I can;t use mozilla because of that . And sometimes it crash and give an strange error .
Attached screenshots

All Replies (2)

FredMcD
FredMcD
more options

What does the message say?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Looks that the tab has crashed.
Firefox probably doesn't send a crash report when this happens.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window