Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

No picture for videos

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by AntonyMan

more options

Windows 10 ver 2004; Firefox 80.0.1 (64 bit) Hi

Videos in facebook and other apps don't work properly. The opening still is OK but as soon as I press 'Play' the progress bar displays movement and sound is present but no picture appears. If I point the cursor at the progress bar a thumbnail appears but no screen images. I have followed the tips on several previous posts to no avail.

Advice gratefully appreciated

Windows 10 ver 2004; Firefox 80.0.1 (64 bit) Hi Videos in facebook and other apps don't work properly. The opening still is OK but as soon as I press 'Play' the progress bar displays movement and sound is present but no picture appears. If I point the cursor at the progress bar a thumbnail appears but no screen images. I have followed the tips on several previous posts to no avail. Advice gratefully appreciated
Attached screenshots

All Replies (2)

more options

It doesn't seem as though I am about to receive a response/ solution to my problem. However, can anyone suggest another site where I can get advice ?

more options

I have always problem with videos in FB. I see images but It always crawling and it's very slow response. Maybe you try to open somehow the link in other player.