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Firefox Sync not working

  • 6 replies
  • 6 have this problem
  • 5 views
  • Last reply by Dale

Pouryanno
Pouryanno
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hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Modified by cor-el

All Replies (6)

TyDraniu
TyDraniu
  • Top 10 Contributor
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Enter about:sync-log in the URL bar and check, it there any recent error files.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you possibly reset the password of this Firefox Account as that would have reset all data stored on the Sync server ?

Pouryanno
Pouryanno Question owner
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you mean i should reset my firefox account password!?

Fabiano Castro Pereira
Fabiano Castro Pereira
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I have discovered that the company I work at is blocking the connection to Firefox Sync service. Is there a way to sync to a pendrive?

jonathan.forgash
jonathan.forgash
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I did this about:sync-log and saw that ever sync attempt had an error code. I recently refreshed my desktop firefox browser and all my logins were deleted. They are still on my mobile phone firefox. I even set up lockwise app on my phone. I cannot get my logins back on my desktop. Why? What can I do?

Dale
Dale
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My main (desktop) PC lost all logins, and refuses to update: 1606955199564 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1606957639812 Sync.Service DEBUG User-Agent: Firefox/83.0 (Windows NT 10.0; Win64; x64) FxSync/1.85.0.20201112153044.desktop 1606957639812 Sync.Service INFO Starting sync at 2020-12-02 20:07:19 in browser session LXlOuPe2dDwt 1606957640061 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1606957646880 Sync.Status INFO Resetting Status. 1606957646881 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1606957647027 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1606957647028 FirefoxAccounts DEBUG getOAuthToken enter 1606957647533 FirefoxAccounts TRACE getCachedToken returning cached token 1606957647533 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1606957647582 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1606957673408 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/159288219/info/collections failed: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1606957673593 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available 1606957674035 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1606957674772 Sync.Service DEBUG Exception calling anonymous function: [Exception... "Abort" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "<unknown>" data: no] No traceback available