Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Pages not Loading

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

Simon Ford
Simon Ford
more options

Firefox today will not load any websites on laptop. For this question using a different browser on which no problem. Have been through the process clear cookies and cache, clicked 'OK' but when I go back into the 'clear history' window again it still shows the same 'All selected items will be cleared' as if the action has not happened and pages still not loading.

Wondering if I should just download Firefox again?? Help!

Firefox today will not load any websites on laptop. For this question using a different browser on which no problem. Have been through the process clear cookies and cache, clicked 'OK' but when I go back into the 'clear history' window again it still shows the same 'All selected items will be cleared' as if the action has not happened and pages still not loading. Wondering if I should just download Firefox again?? Help!
Attached screenshots

Chosen solution

Before either of you replied I had looked at downloading Firefox again. Got as far as the admin password being requested at which point I decided not to. Turned out Firefox seemed to have downloaded anyway with no passwords favourites etc. I had been using Microsoft Edge as interim measure which must have dragged across all favourites etc. So simply imported them back to now working version of Frirefox.

Thanks to you both

Read this answer in context 👍 0

All Replies (4)

FredMcD
FredMcD
more options

Your choices are saved until you change them. Then the new settings are saved.


Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Simon Ford
Simon Ford Question owner
more options

Chosen Solution

Before either of you replied I had looked at downloading Firefox again. Got as far as the admin password being requested at which point I decided not to. Turned out Firefox seemed to have downloaded anyway with no passwords favourites etc. I had been using Microsoft Edge as interim measure which must have dragged across all favourites etc. So simply imported them back to now working version of Frirefox.

Thanks to you both

FredMcD
FredMcD
more options

That was very good work. Well Done.