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Thunderbird & New Mail

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by micropuffs

micropuffs
micropuffs
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Thunderbird opens but does not display new emails. The icon in the inbox just keeps turning. I rebooted and tried safe mode but nothing changes.

Thunderbird opens but does not display new emails. The icon in the inbox just keeps turning. I rebooted and tried safe mode but nothing changes.

Chosen solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

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All Replies (2)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Chosen Solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

micropuffs
micropuffs Question owner
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I followed the suggested procedure which involved disabling and then enabling SSL filtering and then restarting the computer. It worked as Thunderbird now downloaded my new emails. Thank you Wayne for your help.