We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Suddenly unable to send emails from Thunderbird (but can receive them)

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by schlefer

schlefer
schlefer
more options

Hi --

Thunderbird was working fine. Perhaps because it updated (but I'm not sure), I suddenly became unable to send emails, though I can still receive emails. Tried changing my password, and the same problem occurred (can receive, can't send). Tried disabling Kaspersky antivirus and firewall, and the same problem occurred.

Mail provider: Microsoft outlook—outlook.office.com (provided through MIT) Antivirus/firewall software: Kaspersky Operating system: Windows 10 Thunderbird version: 78.5.1 (32-bit)

I'm attaching a screenshot of my STMP settings.

Help! Any ideas?

Thanks, Jonathan

Hi -- Thunderbird was working fine. Perhaps because it updated (but I'm not sure), I suddenly became unable to send emails, though I can still receive emails. Tried changing my password, and the same problem occurred (can receive, can't send). Tried disabling Kaspersky antivirus and firewall, and the same problem occurred. Mail provider: Microsoft outlook—outlook.office.com (provided through MIT) Antivirus/firewall software: Kaspersky Operating system: Windows 10 Thunderbird version: 78.5.1 (32-bit) I'm attaching a screenshot of my STMP settings. Help! Any ideas? Thanks, Jonathan
Attached screenshots

Chosen solution

Try to start Windows in safe mode with networking enabled.

Does the problem go away?

Read this answer in context 👍 1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

Try to start Windows in safe mode with networking enabled.

Does the problem go away?

schlefer
schlefer Question owner
more options

Thanks, Christ1. I should have marked it solved earlier. For some unknown reason, without my doing anything else, in a couple of days the problem went away. Go figure. In any event, I appreciate your message. Jonathan