my Thunderbird crashed - cannot open, was ok this morning. [@ mozilla::dom::ServiceWorkerRegistrar::GetShutdownPhase ]
It gives me a box saying Thunderbird crashed and I can send report. I did - but I have restarted computer 2x and still nothing. When I opened details, this is what was there. I of course do not understand any of this.
Modified by Wayne Mery
All Replies (8)
Good that you submitted your crash report. Now we Need your crash ID. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird
Wayne, Thank you for responding. I followed your link - got the run box.... typed in: %APPDATA%\Thunderbird\CrashReports\ Said: Location is not available.... now what? Bunny
bunny3 said
Wayne, Thank you for responding. I followed your link - got the run box.... typed in: %APPDATA%\Thunderbird\CrashReports\ Said: Location is not available.... now what? Bunny
Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
Thunderbird might start and then you can use the in Thunderbird way of accessing the relevant reports.
%APPDATA%\Thunderbird\CrashReports\ is missing a space in "Crash Reports".
Wayne, sorry - didn't recognize the space here are submitted ones...
Crash ID: bp-3f3f561e-7161-4d21-95c3-c90870201222 Crash ID: bp-4be5fed4-4b0c-4e2e-93a3-f13ab0201222 Crash ID: bp-9d882367-f62e-419a-a4f3-350cf0201222 Crash ID: bp-30bf9e93-cb91-4206-9959-790510201222 Crash ID: bp-33b83b99-ee1b-4964-92e1-f03080201222 Crash ID: bp-95b69f40-d193-4baa-b144-f44020201222 Crash ID: bp-225f0c8c-eec7-40f7-8411-ba7fa0201222 Crash ID: bp-76556f65-280c-48e9-a601-3ec610201222 Crash ID: bp-53935599-4c1b-4420-b023-ab4470201222 Crash ID: bp-a7480cd3-8936-4be8-be27-442280201222 Crash ID: bp-f7e77ea7-8f88-4566-9605-0460f0201222
I'm not super computer savey...I use it everyday, nothing ever happens, worked this morning, shut down and when I went back to computer - quickbooks did not open and I had to call them, they helped me repair my files, its fine now. But Thunderbird will not open and gave me the crash report window :( so sad right now....uggg
All the crashes are [@ mozilla::dom::ServiceWorkerRegistrar::GetShutdownPhase ]. yuk.
This might be https://bugzilla.mozilla.org/show_bug.cgi?id=1471720
I suggest reinstalling. Download from https://www.thunderbird.net/
bunny3, did your crashes stop ? And if they stopped, what helped ?
Hi Wayne,
I had a friend replace the hard drive in the computer first - after running a report on it - it was not dying, but
showed signs of failing possibly in the future. Didn't want to take a chance, so replaced it. We reinstalled Thunderbird after replacing the hard drive and all has been working fine. Thank you so much, Bunny