Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

DRM (Spotify) not working

  • 2 replies
  • 1 has this problem
  • 19 views
  • Last reply by ezra

ezra
ezra
more options

When trying to use Spotify on Firefox, a yellow banner with "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." will display and no music is able to be played.

After seeing this I went through a dozen separate help pages/previous answers ranging from making sure DRM is enabled (this is a DRM issue too, Netflix gives the same banner), starting in safe mode, deleting cookies, reinstalling widevine and toggling a few options in about:config but nothing seems to work

Running Spotify in a different browser also worked, but I'd love to stick with Firefox as much as I can, any help would be appreciated!

When trying to use Spotify on Firefox, a yellow banner with "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." will display and no music is able to be played. After seeing this I went through a dozen separate help pages/previous answers ranging from making sure DRM is enabled (this ''is'' a DRM issue too, Netflix gives the same banner), starting in safe mode, deleting cookies, reinstalling widevine and toggling a few options in about:config but nothing seems to work Running Spotify in a different browser also worked, but I'd love to stick with Firefox as much as I can, any help would be appreciated!

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you see the Widevine plugin in "Add-ons -> plugins" (about:addons page) ?

If you toggle DRM off and on again then Firefox should try to (re)load Widevine.

You should see this as a XHR request in the Browser Console.

ezra
ezra Question owner
more options

cor-el said
Do you see the Widevine plugin in "Add-ons -> plugins" (about:addons page) ? If you toggle DRM off and on again then Firefox should try to (re)load Widevine. You should see this as a XHR request in the Browser Console.

This did not solve my issue, in fact it was the first thing I attempted to fix it. When DRM is disabled the page detects this and does not let normal Spotify libraries load (it instead gives an error page), and the yellow banner asks to Enable DRM. In my case, the yellow banner says "Firefox is Installing Components Needed to Play the Audio or Video on This Page. Please Try Again Later." but allows me to go through Spotify pages, just not allowing anything to play.

Modified by ezra