Firefox crashes
Firefox periodically crashes several times a day over the past few months. The last few days, Firefox began to crash almost every time when i try to open absolutely different web sites. All other software i use and other browsers don't crash at all.
Modified by vlad7799199
All Replies (15)
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter
Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted
Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.
I do not have any problems connecting to Internet. The problem i have is not a problem with firewall settings. It's a problem with FF crashing.
Did you read the part on crashes?
Yes i did.
Modified by vlad7799199
Yes I did. Have you seen "Question Details -> More system details" related to my original post?
Crash Reports for the Last 3 Days
Report ID: bp-51b9c1fe-7e9f-4344-8d3a-617520210202 Submitted: 12 minutes ago Report ID: bp-94e07b58-77b2-4cc7-a1b6-9c34c0210202 Submitted: 28 minutes ago Report ID: bp-de18698f-6fce-4753-ac82-5c3830210202 Submitted: 2 hours ago Report ID: bp-c528ac4c-2390-4e8f-83ad-5cbd50210201 Submitted: 23 hours ago Report ID: bp-6b97180a-291c-4b37-866d-696980210201 Submitted: 1 day ago
Product Firefox Release Channel release Version 85.0 Build ID 20210118153634 (2021-01-18) Buildhub data OS Windows 10 OS Version 10.0.19041
bp-51b9c1fe-7e9f-4344-8d3a-617520210202 bp-94e07b58-77b2-4cc7-a1b6-9c34c0210202 bp-de18698f-6fce-4753-ac82-5c3830210202
Signature: geckoservo::glue::Servo_SerializeFontValueForCanvas
Uptime 10 seconds
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
nvwgf2umx_cfg.dll = NVIDIA D3D10 drivers = NVIDIA Corporation
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Make sure all programs are up to date.
Version of graphics drivers installed is the latest version available. Besides, all other software (games, for example, that use graphics resources more than anything) work perfect.
I called for more help.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?
While you are in safe mode;
Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.
How to disable Hardware Acceleration {web link}
Hardware acceleration is disabled. In Safe Mode situation is the same. Report ID: bp-31d8bcfe-49b8-4cc0-814d-f6c840210203
bp-31d8bcfe-49b8-4cc0-814d-f6c840210203
The report is the same as the above reports.
No, it is not the same. In reports above nvwgf2umx_cfg.dll is marked red. In this last report there is no nvwgf2umx_cfg.dll in Modules section.
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
Created new profile, the problem is still there.
I called for more help.