Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I had duplicate items(devises) in my sync settings

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by snshock7

snshock7
snshock7
more options

I had duplicate items(devises) in my sync settings I choose to disconnect the old duplicates. Now all of my devises have been disconnected in sync. Is there a way to re-enable my devises so they see one another? Or do I need to delete all instances of Firefox and start over?

I had duplicate items(devises) in my sync settings I choose to disconnect the old duplicates. Now all of my devises have been disconnected in sync. Is there a way to re-enable my devises so they see one another? Or do I need to delete all instances of Firefox and start over?

All Replies (2)

FredMcD
FredMcD
more options

The best way would be to disconnect all devices from the https://accounts.firefox.com/settings page. (Devices and Apps)

Then activate each device in turn. Then go back to the settings page. Anything not connected may not be current.

snshock7
snshock7 Question owner
more options

disconnected laptop and rebooted. disconnected phone and signed back in and then sync. go to laptop sign in and and sync. it still shows all devises disconnected.

on laptop it wants me to scan code on other devise (I am thinking for phone) when I turn on sync on phone there is no option to scan the the code.