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Thunderbird keeps forgetting all my e-mail accounts

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by Gaiajack

Gaiajack
Gaiajack
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I've been using Thunderbird on Ubuntu for several years. Lately, every other time I turn on my machine, I open Thunderbird and it's completely blank - all the e-mail accounts whose details I painstakingly entered are gone, and I have to add them all back. This has happened at least twice in the past couple of weeks.

The first time it happened Thunderbird opened to a splash screen with some information about how my profiles had been... something something... I don't know, I just kind of clicked buttons until my e-mail accounts came back. Now there's not even that, it's just blank, and I don't see anything about importing past profiles.

How can I get my stuff back? 87.0b1 (64-bit) ubuntu-snap-build - 1.0.

I've been using Thunderbird on Ubuntu for several years. Lately, every other time I turn on my machine, I open Thunderbird and it's completely blank - all the e-mail accounts whose details I painstakingly entered are gone, and I have to add them all back. This has happened at least twice in the past couple of weeks. The first time it happened Thunderbird opened to a splash screen with some information about how my profiles had been... something something... I don't know, I just kind of clicked buttons until my e-mail accounts came back. Now there's not even that, it's just blank, and I don't see anything about importing past profiles. How can I get my stuff back? 87.0b1 (64-bit) ubuntu-snap-build - 1.0.

Chosen solution

Open TB, even if it's an empty profile, Help/Troubleshooting, Profile Folder, Open Directory, to open the profile folder; go up one level to see all profile folders. Close TB before making any edits.

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All Replies (4)

sfhowes
sfhowes
  • Top 25 Contributor
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See https://support.mozilla.org/en-US/questions/1324156

Gaiajack
Gaiajack Question owner
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Thanks. Where is the profiles folder under Ubuntu? It's not under ~/.thunderbird, as I've seen claimed online (that folder doesn't exist on my machine).

Modified by Gaiajack

sfhowes
sfhowes
  • Top 25 Contributor
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Chosen Solution

Open TB, even if it's an empty profile, Help/Troubleshooting, Profile Folder, Open Directory, to open the profile folder; go up one level to see all profile folders. Close TB before making any edits.

Gaiajack
Gaiajack Question owner
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Thanks!