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Can't download emails from my ntlworld account

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  • 2 have this problem
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  • Last reply by chrisardy

chrisardy
chrisardy
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I can't download emails from one of my ntlworld accounts that uses POP3. Other accounts are ok and I can still send emails. The last emails I downloaded were on the 21st March at 22.56. Webmail still works and have either deleted or moved to a temp folder all the emails since then but still can't download. Would be grateful for some help.

I can't download emails from one of my ntlworld accounts that uses POP3. Other accounts are ok and I can still send emails. The last emails I downloaded were on the 21st March at 22.56. Webmail still works and have either deleted or moved to a temp folder all the emails since then but still can't download. Would be grateful for some help.

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chrisardy
chrisardy Question owner
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I have found out some more about this problem. This morning I couldn't get into the webmail on Firefox for my ntlworld account, it kept saying a connection error. I then tried on Thunderbird and it all worked ok and I was able to download emails. I then contacted Virgin Media and while on the line I suddenly thought of trying the webmail on Chrome and it worked ok on there so I then thought there might be a cookie problem on Firefox so I cleared all the Virgin Media cookies and the webmail worked ok then. I then put some emails back in the inbox on the webmail that I had removed to see if there was a corrupted email and tried to download them to Thunderbird and they wouldn't download. I then thought I would close the webmail tab on Firefox to see if they would download and they did! The webmail was still open on Chrome. So it seems to be a Firefox problem not letting me download these emails. Does anyone have any ideas on this?