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Problem with printing pdf files from Mozilla Firefox

mateusz.jedrzejewski
mateusz.jedrzejewski
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Hi Team

We have a problem with printouts, i.e. when we have a generated printout and it is opened by the built-in pdf viewer in ff, then after clicking print, the spooler becomes clogged and the pdf file weighs almost 100 Mb. There are no such problems when opening the file with the installed Acrobar Reader DC application. A request for information on what may be the cause of this condition. I would like to add that this is the VDA VMware Horizon version 7.10. The Mozilla Firefox browser in the picture is 78.0.2 esr 64 bit.

Kind Regards, Mateusz Jędrzejewski E: mateusz.jedrzejewski@pkobp.pl

Hi Team We have a problem with printouts, i.e. when we have a generated printout and it is opened by the built-in pdf viewer in ff, then after clicking print, the spooler becomes clogged and the pdf file weighs almost 100 Mb. There are no such problems when opening the file with the installed Acrobar Reader DC application. A request for information on what may be the cause of this condition. I would like to add that this is the VDA VMware Horizon version 7.10. The Mozilla Firefox browser in the picture is 78.0.2 esr 64 bit. Kind Regards, Mateusz Jędrzejewski E: mateusz.jedrzejewski@pkobp.pl

All Replies (3)

TyDraniu
TyDraniu
  • Top 25 Contributor
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Hi Mateusz,

it would be better to file a new issue on a github page, attaching your exemplary pdf file.

mateusz.jedrzejewski
mateusz.jedrzejewski Question owner
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Hi,

I will not post any additional pdf files on gitHub. This is confidential banking information. My point is, are there any additional settings in Mozilla regarding printouts or the pdf itself. It is about the best practices of policies that should be included or should be turned off.

Kind Regards, Mateusz Jędrzejewski

mateusz.jedrzejewski
mateusz.jedrzejewski Question owner
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Hi

Additionally, we noticed one more thing:

During the tests, we noticed that when printing on the PS driver with Adobe DC we obtained the best result (small amount of data on the network and printing time), however, when printing the same document from the FireFox browser, the result was much worse (large amount of data sent over the network and time print)

Adobe DC 10-page.pdf Lexmark PS driver 13:53:00 13:53:45 45 0.560 1.897 212 KB the best result, printout readable, no missing printouts were noticed, when asked why the FF printout has much more data sent over the network to the printer


FF 10-page.pdf Lexmark PS driver 14:42:52 14:43:45 53 8,343 28,420 212 KB question why is so much data going in FF? when extracting from Adobe DC, the amount of data is much smaller

Kind Regards, Mateusz Jędrzejewski