Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

discontinued account

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by info5330

info5330
info5330
more options

Hi, one of my email accounts has discontinued, so I don't want TB to check for new mail, as I would get the message "cannot connect to server" ...but I do want to keep the historic messages for my files. I have unchecked the options to get mail at startup or periodically, but when I click on "receive messages" for all the other accounts, it still tries to check the mail for the discontinued one, and I get the annoying message. Can anyone help?

Hi, one of my email accounts has discontinued, so I don't want TB to check for new mail, as I would get the message "cannot connect to server" ...but I do want to keep the historic messages for my files. I have unchecked the options to get mail at startup or periodically, but when I click on "receive messages" for all the other accounts, it still tries to check the mail for the discontinued one, and I get the annoying message. Can anyone help?

Chosen solution

Create subfolders of Local Folders and copy the messages there from the account. Confirm the copies, then remove the account from Tools/Account Settings, Account Actions.

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Create subfolders of Local Folders and copy the messages there from the account. Confirm the copies, then remove the account from Tools/Account Settings, Account Actions.

info5330
info5330 Question owner
more options

Got it, Thanks!!