Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Send email: From dropdown is disabled.

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Matt

more options

Background: TB 78.10. The topmost Mail Account in my list of account is a disabled account, that is, it no longer receives and can send messages. For various reasons, I don't want to delete it yet. When a send email (mailto:) is triggered from a webpage, this topmost account is selected as the From account. (At this point, I can activate the From dropdown and select an active Account. But I sometimes forget.) I complete the email, and press Send. Of course, the email cannot be sent and the process stalls as the logon to the smtp server fails, and I have to Cancel. At this point, the From dropdown is now disabled, and I have to discard the draft email, and start over. I think that this is a bug in the code.

Background: TB 78.10. The topmost Mail Account in my list of account is a disabled account, that is, it no longer receives and can send messages. For various reasons, I don't want to delete it yet. When a send email (mailto:) is triggered from a webpage, this topmost account is selected as the From account. (At this point, I can activate the From dropdown and select an active Account. But I sometimes forget.) I complete the email, and press Send. Of course, the email cannot be sent and the process stalls as the logon to the smtp server fails, and I have to Cancel. At this point, the From dropdown is now disabled, and I have to discard the draft email, and start over. I think that this is a bug in the code.
Attached screenshots

Chosen solution

Change the default account in outgoing servers (SMTP) in account settings

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Change the default account in outgoing servers (SMTP) in account settings