Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Duplicate Emails on my webmail

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

Cherokee Brasher
Cherokee Brasher
more options

I have Earthlink email account. I get my mail thru Thunderbird. I was having problems with duplicate mails on my earthlink webmail. I checked with earthlink support. They told me the problem was that I needed to go to Thunderbird and uncheck "leave messages on server" that will keep the duplicates from coming. I cannot find how to get setting for Thunderbird. When I go to app, it only lets me uninstall, but not modify. What do I do?

I have Earthlink email account. I get my mail thru Thunderbird. I was having problems with duplicate mails on my earthlink webmail. I checked with earthlink support. They told me the problem was that I needed to go to Thunderbird and uncheck "leave messages on server" that will keep the duplicates from coming. I cannot find how to get setting for Thunderbird. When I go to app, it only lets me uninstall, but not modify. What do I do?

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Cherokee Brasher said
What do I do?

Probably not what Earthlink tells you it would appear. That might work with repeat downloads of the inbox on a pop mail account. but most Thunderbird accounts have been setup as the default IMAP in recent years.

Do you have your account set to use POP or IMAP protocols? What type of duplicates are they?

  • Many many repeats of the same thing?
  • Or your entire inbox duplicated?
  • Or something else?