Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After years, suddenly I can send but not receive email

  • 7 replies
  • 1 has this problem
  • 1 view
  • Last reply by Debbie S

more options

I have 6 email accounts from various providers and they all come through to my iPhone fine, but two days ago they suddenly stopped coming through in Thunderbird. I can still send emails from Thunderbird. No error messages, it just says no new messages. Pop settings, passwords are all good.

I have 6 email accounts from various providers and they all come through to my iPhone fine, but two days ago they suddenly stopped coming through in Thunderbird. I can still send emails from Thunderbird. No error messages, it just says no new messages. Pop settings, passwords are all good.

Chosen solution

Solutuion - change recurity from SSL/TLS to None, then close Thunderbird. When I restarted it, all my missing email arrived. Remember to turn security back on.

Read this answer in context 👍 0

All Replies (7)

more options

What platform are you on?

more options

You could of course try a clean reinstall

more options

Windows. I really don't want to do a reinstall if there is any way around it because I have 6 years of emails in my folders and the last time I switched computers I lost everything even though I followed directions.

more options

20 minutes ago one singular email came through, though there have been dozens this morning that should have. I sent test emails after that and none of those came through. This is perplexing!

more options

Hi, I have a similar experience since last Sunday 4th July but only with a Gmail account accessed using POP. See my post : https://support.mozilla.org/en-US/questions/1343055 Could you provide more info about the e-mail accounts: provider, protocol (POP or IMAP) (not addresses or any private info of course please!)

Thanks JT

more options

Half the emails are through iPage and the other half are through 1and1 and I have them all set up as POP.

more options

Chosen Solution

Solutuion - change recurity from SSL/TLS to None, then close Thunderbird. When I restarted it, all my missing email arrived. Remember to turn security back on.