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cannot open attachment files

  • 4 replies
  • 2 have this problem
  • 11 views
  • Last reply by yue.guang6

yue.guang6
yue.guang6
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Since recent I cannot open attachment files on emails in thunderbird v78.12. I right click the attachment then click open, nothing happens. I tried to reinstall thunderbird, same problem. Can anyone help? Or please tell me how to complete uninstall thunderbird? Seem like after reinstall all my email accounts are still there. Thanks!

Since recent I cannot open attachment files on emails in thunderbird v78.12. I right click the attachment then click open, nothing happens. I tried to reinstall thunderbird, same problem. Can anyone help? Or please tell me how to complete uninstall thunderbird? Seem like after reinstall all my email accounts are still there. Thanks!

All Replies (4)

maxtheman
maxtheman
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Can you save the attachements? Which OS are we talking about?

yue.guang6
yue.guang6 Question owner
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I can save as the attachments and open it without problem. It is win10 pro 64 bit.

sfhowes
sfhowes
  • Top 10 Contributor
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Help/Troubleshooting, Profile Folder, Open Folder, close TB, delete or rename handlers.json, restart TB, open an attachment, and in the resulting window, set the app for opening the attachment file type, check the box 'Always...' to store the setting.

yue.guang6
yue.guang6 Question owner
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tried the above, same problem. When I click to open the attachment, nothing happens.