Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Upgrade failure

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

Jim Devlin
Jim Devlin
more options

I upgraded to 91.1.2 today and have been unable to open the program since. The program opens and I am asked to sign into Google for calendar sync but this window does not respond. Also the Preferences Tab is open which is not normal. The program hangs for about seven or eight minutes not responding and then crashes. The Crash ID is bp-96fabaaa-e5b9-4f12-841c-8a66e0210929 The program is using around 2.5 Gb of memory I have tried uninstall and reinstall but no success. I would like to go back to the old version but don't know how.

I upgraded to 91.1.2 today and have been unable to open the program since. The program opens and I am asked to sign into Google for calendar sync but this window does not respond. Also the Preferences Tab is open which is not normal. The program hangs for about seven or eight minutes not responding and then crashes. The Crash ID is bp-96fabaaa-e5b9-4f12-841c-8a66e0210929 The program is using around 2.5 Gb of memory I have tried uninstall and reinstall but no success. I would like to go back to the old version but don't know how.

Chosen solution

The crash report shows that Avast is flagged. Remove Avast or run Windows in safe mode and see if TB works properly.

Read this answer in context 👍 1

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

The crash report shows that Avast is flagged. Remove Avast or run Windows in safe mode and see if TB works properly.