Thunderbird crashes @ olmapi32.dll | EtwpUpdateEnableInfoAndCallback at startup
After restart of my Windows 8.1 laptop this morning and a Thunderbird update, I guess (saw the update window), Thunderbird is crashing at startup. Restarting the computer, starting Thunderbird in safe mode, or deleting manually the profile cache result in the same crash.
Crash ID is: bp-dffd7ba8-b579-40ae-86fc-59f430211028
Any suggestion would be greatly appreciated.
Modified by Wayne Mery
All Replies (4)
The crash is @ olmapi32.dll | EtwpUpdateEnableInfoAndCallback - something to do with Outlook
Good news, there are not many of these crashes. Bad news, you are the only person crashing with this in the last 6 months.
What are your other crash IDs? Have you tried Windows started in safe mode?
Thanks for looking into this issue, Wayne.
Latest crash ID: bp-1bd1326b-71cc-44fa-bc0f-de6650211030 or bp-df11d610-76f6-4a96-9ae5-49dd30211030
Seems to be pretty much the same.
In windows safe mode it doesn't do anything. The activity cursor is active for a few seconds, but returns to normal pointer and nothing else happens. You see that the thunderbird processes show up in the task manager, but disappear again a couple of seconds later. No error message shows up. Thus, no crash report from there.
Try starting Thunderbird in troubleshoot mode https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
same outcome as in standard mode: bp-83b173a3-bc3f-47e6-91ef-1fe420211030