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Mozilla crashed

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by TyDraniu

Amir
Amir
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Sometimes Firefox crashes suddenly and shows a window to restart Firefox or quit Firefox. After restarting the browser Close, Minimize and Restore Down buttons have disappeared. I use the dark theme, and after restarting right-click window is white.

Sometimes Firefox crashes suddenly and shows a window to restart Firefox or quit Firefox. After restarting the browser Close, Minimize and Restore Down buttons have disappeared. I use the dark theme, and after restarting right-click window is white.

All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Amir
Amir Question owner
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Report ID: bp-a4369fbf-fb77-44b4-8ce1-3329a0211218 bp-5b1edc7a-b6b9-4738-baf3-1921f0211218 bp-900991cb-f12e-4d51-b0ae-bb3f60211218 bp-3a66e531-069a-4ca5-afff-43dd30211218 bp-9631f5bf-a2a2-4c36-93e6-8f35e0211218 bp-4db01df8-fa9e-4b5f-9c95-4a7420211111

TyDraniu
TyDraniu
  • Top 25 Contributor
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And as a workaround until this is properly fixed in snapd, try turning on the experimental feature: 

snap set core experimental.refresh-app-awareness=true
Amir
Amir Question owner
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This is the last report ID: bp-8d25a914-7c8d-4e32-88a3-474010220103 1/3/22, 4:08 PM View


and 5 most recent Submitted Report IDs bp-a4369fbf-fb77-44b4-8ce1-3329a0211218 12/18/21, 7:20 PM View bp-5b1edc7a-b6b9-4738-baf3-1921f0211218 12/18/21, 7:20 PM View bp-900991cb-f12e-4d51-b0ae-bb3f60211218 12/18/21, 7:20 PM View bp-3a66e531-069a-4ca5-afff-43dd30211218 12/18/21, 7:20 PM View bp-9631f5bf-a2a2-4c36-93e6-8f35e0211218 12/18/21, 7:20 PM View

Modified by Amir