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problem loading websites

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by Paul

aelafifi
aelafifi
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Dear team, I've been having issues today with firefox which started suddenly, trying to access any website does not work and no error message is returned I've tried google, facebook, local network sites even though all is fine on other browsers. I have followed all steps in your troubleshooting guide with no luck. Refreshing firefox, deleting cache, re installing. 

troubleshooting mode doesn't start at all and crashes after high CPU usage in task manager

creating a new profile works until restarting the application then the problem re occurs. I've also sent multiple reports.

Dear team, I've been having issues today with firefox which started suddenly, trying to access any website does not work and no error message is returned I've tried google, facebook, local network sites even though all is fine on other browsers. I have followed all steps in your troubleshooting guide with no luck. Refreshing firefox, deleting cache, re installing. troubleshooting mode doesn't start at all and crashes after high CPU usage in task manager creating a new profile works until restarting the application then the problem re occurs. I've also sent multiple reports.

All Replies (2)

hamaczech13
hamaczech13
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There has been found a temporary workaround(for advanced users only):

Go to "about:config". Search for "network.http.http3.enabled". Set value for "network.http.http3.enabled" to "false". Restart Firefox.

After this bug gets updated, you should set the value back to "true".

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Hi

I appreciate that you may have done this already, but please can you restart Firefox which should resolve this issue.