Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird account setup can't reach gmail account

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by vtaylor100

vtaylor100
vtaylor100
more options

I recently added a new gmail address. When I attempt to add a new account to thunderbird for this email address, thunderbird says the email address and password don't match. This is definitely not true. They match. I have checked multiple times. I added a new account for this address to my iphone Mail app with no problem. Attached is a screen shot showing the situation.

At some point in my efforts, an account was created even though the error message in the setup were there, but when I tried to download messages, I got the error message: "Couldn't contact server."

Any ideas?

I recently added a new gmail address. When I attempt to add a new account to thunderbird for this email address, thunderbird says the email address and password don't match. This is definitely not true. They match. I have checked multiple times. I added a new account for this address to my iphone Mail app with no problem. Attached is a screen shot showing the situation. At some point in my efforts, an account was created even though the error message in the setup were there, but when I tried to download messages, I got the error message: "Couldn't contact server." Any ideas?
Attached screenshots

Chosen solution

The correct servers are imap.gmail.com and smtp.gmail.com, and the authentication should be OAuth2. Click Advanced config. if OAuth2 isn't in the authentication drop-down and select it in Server Settings and also in Outgoing Server (SMTP). The User Name must also be the full email address.

I wonder what your TB version is, as current version 91 automatically finds the correct settings when adding a gmail account.

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

The correct servers are imap.gmail.com and smtp.gmail.com, and the authentication should be OAuth2. Click Advanced config. if OAuth2 isn't in the authentication drop-down and select it in Server Settings and also in Outgoing Server (SMTP). The User Name must also be the full email address.

I wonder what your TB version is, as current version 91 automatically finds the correct settings when adding a gmail account.

vtaylor100
vtaylor100 Question owner
more options

Thanks, upgrade solved my problem. Help/About said I had latest version, but this was not true. Downloaded and installed latest version. All is well.

Thank you.