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Thunderbird account setup can't reach gmail account

  • 2 replies
  • 1 has this problem
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  • Last reply by vtaylor100

vtaylor100
vtaylor100
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I recently added a new gmail address. When I attempt to add a new account to thunderbird for this email address, thunderbird says the email address and password don't match. This is definitely not true. They match. I have checked multiple times. I added a new account for this address to my iphone Mail app with no problem. Attached is a screen shot showing the situation.

At some point in my efforts, an account was created even though the error message in the setup were there, but when I tried to download messages, I got the error message: "Couldn't contact server."

Any ideas?

I recently added a new gmail address. When I attempt to add a new account to thunderbird for this email address, thunderbird says the email address and password don't match. This is definitely not true. They match. I have checked multiple times. I added a new account for this address to my iphone Mail app with no problem. Attached is a screen shot showing the situation. At some point in my efforts, an account was created even though the error message in the setup were there, but when I tried to download messages, I got the error message: "Couldn't contact server." Any ideas?
Attached screenshots

Chosen solution

The correct servers are imap.gmail.com and smtp.gmail.com, and the authentication should be OAuth2. Click Advanced config. if OAuth2 isn't in the authentication drop-down and select it in Server Settings and also in Outgoing Server (SMTP). The User Name must also be the full email address.

I wonder what your TB version is, as current version 91 automatically finds the correct settings when adding a gmail account.

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sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

The correct servers are imap.gmail.com and smtp.gmail.com, and the authentication should be OAuth2. Click Advanced config. if OAuth2 isn't in the authentication drop-down and select it in Server Settings and also in Outgoing Server (SMTP). The User Name must also be the full email address.

I wonder what your TB version is, as current version 91 automatically finds the correct settings when adding a gmail account.

vtaylor100
vtaylor100 Question owner
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Thanks, upgrade solved my problem. Help/About said I had latest version, but this was not true. Downloaded and installed latest version. All is well.

Thank you.