Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Trying to log into Facebook but I keep getting prompted for two factor authorisation but FF not FB

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by ray81

ray81
ray81
more options

Hi, FF browser is asking me to insert my security key when I attempt to log into Facebook. I do have a security key but that has repeatedly failed and I am now blocked. The block is only in FF browser. I can access Facebook normally on other browsers.

Thanks,

Ray

Hi, FF browser is asking me to insert my security key when I attempt to log into Facebook. I do have a security key but that has repeatedly failed and I am now blocked. The block is only in FF browser. I can access Facebook normally on other browsers. Thanks, Ray

Chosen solution

This is about the PIN for Windows Hello to authenticate to unlock the passwords. Entering this PIN can be used to unlock the passwords stored in Firefox if you do not use the Primary Password.

Make sure you have the correct password for Facebook stored in Firefox, if necessary you can edit a wrong password.

Read this answer in context 👍 0

All Replies (3)

ray81
ray81 Question owner
more options

Images of the problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

This is about the PIN for Windows Hello to authenticate to unlock the passwords. Entering this PIN can be used to unlock the passwords stored in Firefox if you do not use the Primary Password.

Make sure you have the correct password for Facebook stored in Firefox, if necessary you can edit a wrong password.

ray81
ray81 Question owner
more options

Hi,

Thanks for the info. It turned out to be that FB were undergoing maintenance and seemed to be the cause of the problem. This morning all is as expected and able to access FB normally.

Ray