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One (of two) email accounts is not displaying emails

Karl Anonomyous
Karl Anonomyous
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Hi Folks,

Never had an issue like this before.

I have two email accounts, one that comes with my ISP, and a gmail account.

Suddenly, the ISP account (myfairpoint.net) started showing me the list of emails in the folder, but wouldn't display any content when the email is clicked on (I use a horizontal three-pane setup; folder directory on left, directory content in the middle, and the selected email in the right.)

Initially, the middle-pane (directory content) showed a list of emails, but wouldn't show what was in them, not in the right pane, nor in a separate tab. Opened 'Properties' on the "inbox" folder, and tried the 'repair folder' option... now the only thing showing is the directory tree; the directory content pane is empty.

The Gmail account is working fine, no problems there.

Any ideas on how to get the other account back up again? Without deleting the account and then re-installing it, that is? I'd rather not do that unless there's no other way, as this account is always a nightmare to get set up properly... haven't managed to do it yet without calling my ISP tech support.

Much appreciated!

Hi Folks, Never had an issue like this before. I have two email accounts, one that comes with my ISP, and a gmail account. Suddenly, the ISP account (myfairpoint.net) started showing me the list of emails in the folder, but wouldn't display any content when the email is clicked on (I use a horizontal three-pane setup; folder directory on left, directory content in the middle, and the selected email in the right.) Initially, the middle-pane (directory content) showed a list of emails, but wouldn't show what was in them, not in the right pane, nor in a separate tab. Opened 'Properties' on the "inbox" folder, and tried the 'repair folder' option... now the only thing showing is the directory tree; the directory content pane is empty. The Gmail account is working fine, no problems there. Any ideas on how to get the other account back up again? Without deleting the account and then re-installing it, that is? I'd rather not do that unless there's no other way, as this account is always a nightmare to get set up properly... haven't managed to do it yet without calling my ISP tech support. Much appreciated!

Chosen solution

This may not work for you, but I use IMAP and when there have been problems similar to yours, I deleted the folder (e.g., INBOX and INBOX.msf) in File Explorer when TB is NOT running and TB restores when started again.

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All Replies (2)

david
david
  • Top 10 Contributor
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Chosen Solution

This may not work for you, but I use IMAP and when there have been problems similar to yours, I deleted the folder (e.g., INBOX and INBOX.msf) in File Explorer when TB is NOT running and TB restores when started again.

Karl Anonomyous
Karl Anonomyous Question owner
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Thanks for your help, David. Did as you suggested (though this is a POP3 account), and took the precaution of renaming the two files with a leading "OLD" first, just in case things went sideways in a big way. TBird retrieved a ton of emails from that account when started back up, though I did lose a few that had been sitting in the inbox long-term while I made up my mind whether to save them or not. No big deal... and I had to write a bunch of new mail filters, don't know what happened to those. Anyway, all good; it's up and running the way it should. Thanks again!