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Thunderbird 102 update - no email content displayed

  • 3 replies
  • 5 have this problem
  • 2 views
  • Last reply by drknow

scott159
scott159
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Thunderbird 102 updated last night. Program started up in the new format and downloaded messages but does not display any content in the message box; emails are completely blank. I can see emails new and old in the list for all accounts and folders but no content visible at all. Help!

Thunderbird 102 updated last night. Program started up in the new format and downloaded messages but does not display any content in the message box; emails are completely blank. I can see emails new and old in the list for all accounts and folders but no content visible at all. Help!

All Replies (3)

scott159
scott159 Question owner
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Also, running Thunderbird 102 on a Mac. Mojave ver 10.14.6.

drknow
drknow
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Win10 updated from 91.13.0 to 102.2.2 (32 bit) on 09/13/2022 and zero eMail displayed.

drknow
drknow
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I was able to recover after re-installing a new copy of Thunderbird 102.2.2 over the current installation. Then went to Help->'TroubleShoot Mode' and was able to see the mail. Next launch of Thunderbird had same problem. Again went to Help->'TroubleShoot Mode' only this time I selected "Reset toolbars and controls". Its been running fine since.

As an aside, @Toad-Hall had a suggestion to use a recent version of 'prefs.js' - Exit Thunderbird. - Rename 'prefs.js' to 'prefs.js.old' - Rename the 'prefs-x.js' (where x is the highest number and file has good size' ) to 'prefs.js' - Start Thunderbird. That gave me hope as I was able to search for messages until next launch.