Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ALL mail is going to Junk folder

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by jl11

more options

As of around 4PM yesterday, ALL MAIL is going directly to my JUNK folder. When I do a test, sending a message to myself, I see the mssg appear in my IN folder, and then about 3 seconds later it disappears, whisked away into Junk folder. I've used Thunderbird for many years and have never encountered this.

In the near-term (like immediately), I need to turn off the Junk mail scanner. How is that done? I've un-checked "Enable Adaptive Junk Mail" and "Trust Junk Mail Headers set by Spam Assassin". But that did nothing - ALL mail continues to be thrown directly into JUNK folder.

And at some point soon, I need to get this fixed. Any suggestions?

Win 10 Pro IMAP server

As of around 4PM yesterday, ALL MAIL is going directly to my JUNK folder. When I do a test, sending a message to myself, I see the mssg appear in my IN folder, and then about 3 seconds later it disappears, whisked away into Junk folder. I've used Thunderbird for many years and have never encountered this. In the near-term (like immediately), I need to turn off the Junk mail scanner. How is that done? I've un-checked "Enable Adaptive Junk Mail" and "Trust Junk Mail Headers set by Spam Assassin". But that did nothing - ALL mail continues to be thrown directly into JUNK folder. And at some point soon, I need to get this fixed. Any suggestions? Win 10 Pro IMAP server

Chosen solution

OK I found the problem. I have recently installed a new laptop with IMAP Thunderbird. When I turned off the laptop, the "all mail to Junk" problem stopped. There's something mis-configured with the laptop, affecting all email clients in my IMAP network.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

OK I found the problem. I have recently installed a new laptop with IMAP Thunderbird. When I turned off the laptop, the "all mail to Junk" problem stopped. There's something mis-configured with the laptop, affecting all email clients in my IMAP network.