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"From" name not always showing

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  • Last reply by Matt

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When I updated to V102.3.0 some of the emails listed do not show anything in the "From" column or the "Corrspondents" column. As you will see in the attached image I have selected one of these and the content at the bottom right shows a valid email address (office@scslandscapes.co.uk). I think the name only shows if the sender is in my address book

When I updated to V102.3.0 some of the emails listed do not show anything in the "From" column or the "Corrspondents" column. As you will see in the attached image I have selected one of these and the content at the bottom right shows a valid email address (office@scslandscapes.co.uk). I think the name only shows if the sender is in my address book
Attached screenshots

Chosen solution

I eventually solved this myself. For the sake of anyone else who encounters the same problem:

Open Tools>>Settings>>General and scroll down to Display Name, then untick Show only display name for people in my address book

I have never deliberately changed this setting so can't explain how it got ticked in the first place

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Have you tried right clicking the folder, selecting properties and then using the repair button?

What about Right click the folder and compact?

Either might fix it.

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Thanks for the suggestions, Matt. I have tried both and neither fix the problem

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Chosen Solution

I eventually solved this myself. For the sake of anyone else who encounters the same problem:

Open Tools>>Settings>>General and scroll down to Display Name, then untick Show only display name for people in my address book

I have never deliberately changed this setting so can't explain how it got ticked in the first place

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rousea said

Open Tools>>Settings>>General and scroll down to Display Name, then untick Show only display name for people in my address book I have never deliberately changed this setting so can't explain how it got ticked in the first place

It is a default and has been since version 3 was released.

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Matt said

</blockquote>

It is a default and has been since version 3 was released. </blockquote>

Additionally, if the field is blank, you have no entry in the displayname field of the address book. This is normally automatically populated when the entry is made.