Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

DNA section as Ancestry suddenly unviewable

  • 2 replies
  • 15 have this problem
  • 3 views
  • Last reply by singer35

singer35
singer35
more options

Suddenly yesterday (I believe after a Firefox update to 110.0) Ancestry.ca stopped working in the DNA section. I have turned off Mozilla VPN, cleared Cache and Cookies, rebooted several times, but it's still not viewable beyond 2nd click in DNA section. The rest of Ancestry is working fine: can search, add to trees, etc. I checked with Ancestry and they say my account is fine from their end; plus it works find on Chrome. I am a Firefox fan and hate the thought of using anything else and use Ancestry daily. Any help appreciated; Singer35

Suddenly yesterday (I believe after a Firefox update to 110.0) Ancestry.ca stopped working in the DNA section. I have turned off Mozilla VPN, cleared Cache and Cookies, rebooted several times, but it's still not viewable beyond 2nd click in DNA section. The rest of Ancestry is working fine: can search, add to trees, etc. I checked with Ancestry and they say my account is fine from their end; plus it works find on Chrome. I am a Firefox fan and hate the thought of using anything else and use Ancestry daily. Any help appreciated; Singer35

All Replies (2)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

Do you have the Strict mode of the Tracking Protection? Try to switch to a Normal mode.

singer35
singer35 Question owner
more options

Wasn't that but gave me a hint to check Ad-Block and that was the problem. Thanks for replying.