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Print to OneNote from Firefox crashes OneNote

  • 2 replies
  • 0 have this problem
  • 8 views
  • Last reply by jonzn4SUSE

mcpalmtag
mcpalmtag
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Hello! Printing from the print dialog in Firefox Version 110.0 (64-bit) to Windows 11 OneNote desktop app crashes OneNote as soon as I pick a destination in OneNote (so the workflow is I click print in Firefox, and then in OneNote a pop-up asks me to select the destination). I print from Firefox all the time, and the issue just started today. Printing from Edge and Chrome still work. I have tried restarting my computer several times, and clearing the cache/site data in both Firefox and OneNote. Also, I have already contacted Microsoft support, and they told me the issue is on Firefox's side. Can anyone help me fix this, please?

Hello! Printing from the print dialog in Firefox Version 110.0 (64-bit) to Windows 11 OneNote desktop app crashes OneNote as soon as I pick a destination in OneNote (so the workflow is I click print in Firefox, and then in OneNote a pop-up asks me to select the destination). I print from Firefox all the time, and the issue just started today. Printing from Edge and Chrome still work. I have tried restarting my computer several times, and clearing the cache/site data in both Firefox and OneNote. Also, I have already contacted Microsoft support, and they told me the issue is on Firefox's side. Can anyone help me fix this, please?

All Replies (2)

jonzn4SUSE
jonzn4SUSE
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Where did you get Firefox? Did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

I have no issue printing from One Note. see screenshot Let me also go try the same steps in Win11 What security software are you running? If you're running Windows Pro version, try the same steps in Windows Sandbox. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Modified by jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
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No issue for me in Win11. see screenshot