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  • Last reply by Terry

Miroslav Horecký
Miroslav Horecký
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Hello, please i have been reporting this issue a few months ago

The issue is that when i try to use google sites (google/Youtube) the sites just go into Loading mode and they load, they load and they load for quite some time (sometimes 30sec, sometimes 1minute) then they just abruptly stop loading, the tab just sits there doing nothing so again i have to fill my search in google and sometimes it just works and sometimes it loads again and does nothing

I tried using other browsers, they work just fine but i'm used to using Mozilla and i don't want to switch to some other browser

I've got a response to this issue that it is due to google changing/updating some security protocol and Mozilla did not update this, but that was like 4months ago and i am still experiencing this nerve twisting issue

Please help

Hello, please i have been reporting this issue a few months ago The issue is that when i try to use google sites (google/Youtube) the sites just go into Loading mode and they load, they load and they load for quite some time (sometimes 30sec, sometimes 1minute) then they just abruptly stop loading, the tab just sits there doing nothing so again i have to fill my search in google and sometimes it just works and sometimes it loads again and does nothing I tried using other browsers, they work just fine but i'm used to using Mozilla and i don't want to switch to some other browser I've got a response to this issue that it is due to google changing/updating some security protocol and Mozilla did not update this, but that was like 4months ago and i am still experiencing this nerve twisting issue Please help

All Replies (1)

Terry
Terry
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First, it could be the issue with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). Enter about:config in the address bar and change the following preference to false. security.tls.enable_0rtt_data You may have to restart afterwards.

https://support.mozilla.org/en-US/kb/about-config-editor-firefox

As you have had the problem for a few months, it's unlikely to be the "total cookie protection" applied by Firefox but it could be cookies generally so you could try clearing them. I've added links about total cookie protection as well.

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox https://support.mozilla.org/en-US/kb/total-cookie-protection https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq

Also, if none of that helps, troubleshooting guides.

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems (also deals with hardware acceleration)