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Unable to use online banking at https://www.synchrony.com/accounts/

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  • 1 has this problem
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  • Last reply by cor-el

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As others in the community have reported, Firefox--and ONLY Firefox--is now unable to access the Synchrony Bank account management site (https://www.synchrony.com/accounts/). I have two Synchrony credit cards and use this site multiple times per week; but about two weeks ago, attempts to login using Firefox began to fail, returning a "We're having temporary problems, try again later" error message. Synchrony tech support says that this problem is unique to Firefox--a fact that has also been reported by the community. I've used Firefox for many years and would hate to have to switch to another browser, but this is a serious inconvenience. It would be nice if you would address this problem promptly. Otherwise, I'm gone. Thanks.

As others in the community have reported, Firefox--and ONLY Firefox--is now unable to access the Synchrony Bank account management site (https://www.synchrony.com/accounts/). I have two Synchrony credit cards and use this site multiple times per week; but about two weeks ago, attempts to login using Firefox began to fail, returning a "We're having temporary problems, try again later" error message. Synchrony tech support says that this problem is unique to Firefox--a fact that has also been reported by the community. I've used Firefox for many years and would hate to have to switch to another browser, but this is a serious inconvenience. It would be nice if you would address this problem promptly. Otherwise, I'm gone. Thanks.

All Replies (2)

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Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104

Also try this option. Clear all items for a single site https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions#firefox:win11:fx100

I'm able to access my account. see screenshot

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You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window