Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Videos not loading properly. Once video is loaded and playing, If I pause it then unpause it they take a good 3-4 seconds to continue.

  • 4 replies
  • 0 have this problem
  • 1 view
  • Last reply by zeroknight

more options

Recently, my FireFox has been acting a bit strange when it comes to playing videos. I am using a site called Udemy to watch a video course I'm taking, however, the videos don't seem to play for either a long time, or until I tab into YouTube and play a video there.

This issue is not only with Udemy however, as the YouTube videos also take longer than normal to start playing; It's not only at the start of the video either (whilst waiting for the video to fully load), It's all the time, between every pause I have to wait around 3-4 seconds before It actually start playing.

The issue is clearly something to do with videos but I find it very strange that playing a YouTube video forces my Udemy video to load.

It's been a real struggle trying to get todays course day done, since every time I pause the video I end up having to wait a while or go to YouTube and play a video to make it continue.

I've gone through all the basic troubleshooting recommended for video issues on here and other places: Turn of hardware encoding, lower security levels, enabling autoplay etc etc; absolutely no luck. I've tried disabling extensions one by one, disabling themes, running FireFox in troubleshoot mode, clearing all data/history/cookies/cache, making sure DRM-controlled content is enabled as well as trying it disabled. You name it, I feel like I've tried it at this point... Any suggestions are highly appreciated!

Another thing to add is Chrome isn't having this issue, neither is Safari.

Recently, my FireFox has been acting a bit strange when it comes to playing videos. I am using a site called Udemy to watch a video course I'm taking, however, the videos don't seem to play for either a long time, or until I tab into YouTube and play a video there. This issue is not only with Udemy however, as the YouTube videos also take longer than normal to start playing; It's not only at the start of the video either (whilst waiting for the video to fully load), It's all the time, between every pause I have to wait around 3-4 seconds before It actually start playing. The issue is clearly something to do with videos but I find it very strange that playing a YouTube video forces my Udemy video to load. It's been a real struggle trying to get todays course day done, since every time I pause the video I end up having to wait a while or go to YouTube and play a video to make it continue. I've gone through all the basic troubleshooting recommended for video issues on here and other places: Turn of hardware encoding, lower security levels, enabling autoplay etc etc; absolutely no luck. I've tried disabling extensions one by one, disabling themes, running FireFox in troubleshoot mode, clearing all data/history/cookies/cache, making sure DRM-controlled content is enabled as well as trying it disabled. You name it, I feel like I've tried it at this point... Any suggestions are highly appreciated! Another thing to add is Chrome isn't having this issue, neither is Safari.

All Replies (4)

more options

Could be this bug that will be fixed for 116.

  • 1842432 - Entire video buffered at once instead of 60/30 second read ahead limit [117/116]

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

Modified by cor-el

more options

Does it still happen in Troubleshoot Mode?

more options

So, important information that was only discovered by accident this morning.

I changed my output to several different devices, including my MacMini built-in speakers, External Logitech speakers I use as well as monitor speakers and the problem vanishes... However, with my Bose QC35's, the error persists. It seems that they may be the problem...

Does FireFox struggle with bluetooth audio? I know Google has had some problems in the past but they seem to be fixed now.

Just as a heads-up, I've tried disabling bluetooth/re-enabling bluetooth, disconnecting all other devices from bluetooth, disconnecting external Logitech speakers, updating firmware on the Bose app (already up-to-date) and also removing other bluetooth devices from my MacMini that could be interfering with the headphones; absolutely no change...

more options

A system restart helped for one AirPods user:

https://support.mozilla.org/en-US/questions/1418404