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Can receive but cannot send emails

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Last reply by Toad-Hall

1 year ago

23/9/2023 17:37

Over the last 6 months or so, failures to send email were occurring sporadically with Thunderbird for my wife's account with Comcast. Hitting the retry button on the popup or clicking the x button would at times result in sending the email. Presently, this does not work, nor does the option of entering the password when the prompt occurs during attempted sends.

Current version of TB is 115.2.2 (64-bit). SMTP port is 465, normal password and SSL/TLS and protocol is POP.

With mailnews.smtp.loglevel set to All, the console repots the following:

mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Connecting to smtp://smtp.comcast.net:465 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-h1p-027910.sys.comcast.net resomta-h1p-027910.sys.comcast.net ESMTP server ready

SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027910.sys.comcast.net hello [73.194.144.239], pleased to meet you

250-HELP

250-AUTH LOGIN PLAIN XOAUTH2

250-SIZE 36700160

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 OK

SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: Connecting to smtp://smtp.comcast.net:465 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-c1p-023268.sys.comcast.net resomta-c1p-023268.sys.comcast.net ESMTP server ready

SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-c1p-023268.sys.comcast.net hello [73.194.144.239], pleased to meet you

250-HELP

250-AUTH LOGIN PLAIN XOAUTH2

250-SIZE 36700160

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 OK

SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Failed to send "AUTH PLAIN AGxpbmRhLm5vd2lja2lAY29tY2FzdC5uZXQAazhpNSt0MFwsOX1H" because socket state is closed SmtpClient.jsm:579:21 NS_ERROR_ABORT: Password dialog canceled SmtpServer.jsm:282 Element.releaseCapture() is deprecated. Use Element.releasePointerCapture() instead. For more help https://developer.mozilla.org/docs/Web/API/Element/releasePointerCapture 2 menupopup.js:160:13

I have other email accounts that work correctly with comcast as POP and Imap in my accounts on several Windows 11 computers. My wife's account otherwise works correctly with Comcast's email tool accessed through a browser. In the log file above, "username" is substituted for the actual user name.

Please interpret what is happening and advise what actions might be appropriate to resolve the problem sending email with Thunderbird.

Over the last 6 months or so, failures to send email were occurring sporadically with Thunderbird for my wife's account with Comcast. Hitting the retry button on the popup or clicking the x button would at times result in sending the email. Presently, this does not work, nor does the option of entering the password when the prompt occurs during attempted sends. Current version of TB is 115.2.2 (64-bit). SMTP port is 465, normal password and SSL/TLS and protocol is POP. With mailnews.smtp.loglevel set to All, the console repots the following: mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Connecting to smtp://smtp.comcast.net:465 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-h1p-027910.sys.comcast.net resomta-h1p-027910.sys.comcast.net ESMTP server ready SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027910.sys.comcast.net hello [73.194.144.239], pleased to meet you 250-HELP 250-AUTH LOGIN PLAIN XOAUTH2 250-SIZE 36700160 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 OK SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: Connecting to smtp://smtp.comcast.net:465 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-c1p-023268.sys.comcast.net resomta-c1p-023268.sys.comcast.net ESMTP server ready SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-c1p-023268.sys.comcast.net hello [73.194.144.239], pleased to meet you 250-HELP 250-AUTH LOGIN PLAIN XOAUTH2 250-SIZE 36700160 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 OK SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Failed to send "AUTH PLAIN AGxpbmRhLm5vd2lja2lAY29tY2FzdC5uZXQAazhpNSt0MFwsOX1H" because socket state is closed SmtpClient.jsm:579:21 NS_ERROR_ABORT: Password dialog canceled SmtpServer.jsm:282 Element.releaseCapture() is deprecated. Use Element.releasePointerCapture() instead. For more help https://developer.mozilla.org/docs/Web/API/Element/releasePointerCapture 2 menupopup.js:160:13 I have other email accounts that work correctly with comcast as POP and Imap in my accounts on several Windows 11 computers. My wife's account otherwise works correctly with Comcast's email tool accessed through a browser. In the log file above, "username" is substituted for the actual user name. Please interpret what is happening and advise what actions might be appropriate to resolve the problem sending email with Thunderbird.

Answer 1 · 2023-09-23 17:37:17

Toad-Hall

Top 10 Contributor

24/9/2023 02:36

Pop account: Can you propvide information on how this account is set up. It just seems a bit odd that email is using Drafts in Local Folders account.

Is this set up as a proper POP account which uses it's own set of folders OR Is this account set up as a deferred account which uses Global Inbox (Local Folders) meaning the pop account does not use it's own folders, it is using 'Local folders' mail account folders ?

What is selected here?

'Account Settings' > 'Server Settings' for pop account
Click on 'Advanced' button
Is this selected : 'Inbox for this account'
OR is this selected : 'Inbox for different account - Global Inbox (Local Folders) ?

In Account Settings window
In left pane - scroll to the bottom and click on 'Outgoing Server (SMTP)'

Do not use the accounts 'outgoing server SMTP - Edit SMTP_Server' button' - please do it via method I stated.

It will list all smtp outgoing servers on the right. Is there only one smtp server listed ? I'm assuming your wife only has one pop mail account, so there should only be one outgoing server smtp in list - but is that correct ? Select the correct smtp in list It should say the following, so if anything is different then click on 'Edit'

DEscription : email address of account - same as user name below.
Server name: smtp.comcast.net
Port: 587
Connection Security : STARTTLS
Authentication Method: Normal Password
User name : full email address.

Then check the account really is using the correct smtp:

Account Settings > select account name in left pane
Look bottom right for Outgoing server (SMTP)
It should display what you put in the 'DEscription' field - aka the full email address of account
if it does not or you need to double check - click on the drop down icon and select correct smtp server from list.

DO NOT click on the 'Edit SMTP_Server' button You must be certain the correct one has already been selected.

Comcast is xfinity - I presume you know about the need to enable/allow Third party apps, but this is a link to info just in case anyone reading this does not know: https://www.xfinity.com/support/articles/third-party-email-access

Passwords stored in Thunderbird Are both incoming and outgoing passwords stored and are both passwords correct?

Settings > Privacy & Security
Scroll to Passwords section
click on 'Saved Passwords'
click on 'Show Passwords'
You should have two lines for the mail account:
mailbox://pop account name....
smtp://pop account name...
Both should be using identical passwords - same password you use to logon to the webmail account.
Right click on each line in turn and selet 'Edit Password'
Completely clear the contents and retype the correct password.
Click on 'Close'

Pop account: Can you propvide information on how this account is set up. It just seems a bit odd that email is using Drafts in Local Folders account. Is this set up as a proper POP account which uses it's own set of folders OR Is this account set up as a deferred account which uses Global Inbox (Local Folders) meaning the pop account does not use it's own folders, it is using 'Local folders' mail account folders ? What is selected here? * 'Account Settings' > 'Server Settings' for pop account * Click on 'Advanced' button * Is this selected : 'Inbox for this account' * OR is this selected : 'Inbox for different account - Global Inbox (Local Folders) ? * In Account Settings window * In left pane - scroll to the bottom and click on 'Outgoing Server (SMTP)' Do not use the accounts 'outgoing server SMTP - Edit SMTP_Server' button' - please do it via method I stated. It will list all smtp outgoing servers on the right. Is there only one smtp server listed ? I'm assuming your wife only has one pop mail account, so there should only be one outgoing server smtp in list - but is that correct ? Select the correct smtp in list It should say the following, so if anything is different then click on 'Edit' * DEscription : email address of account - same as user name below. * Server name: '''smtp.comcast.net''' * Port: '''587''' * Connection Security :''' STARTTL'''S * Authentication Method: '''Normal Password''' * User name :''' full email address.''' Then check the account really is using the correct smtp: * Account Settings > select account name in left pane * Look bottom right for Outgoing server (SMTP) * It should display what you put in the 'DEscription' field - aka the full email address of account * if it does not or you need to double check - click on the drop down icon and select correct smtp server from list. '''DO NOT '''click on the 'Edit SMTP_Server' button You must be certain the correct one has already been selected. Comcast is xfinity - I presume you know about the need to enable/allow Third party apps, but this is a link to info just in case anyone reading this does not know: https://www.xfinity.com/support/articles/third-party-email-access Passwords stored in Thunderbird Are both incoming and outgoing passwords stored and are both passwords correct? * Settings > Privacy & Security * Scroll to Passwords section * click on 'Saved Passwords' * click on 'Show Passwords' * You should have two lines for the mail account: * mailbox://pop account name.... * smtp://pop account name... * Both should be using identical passwords - same password you use to logon to the webmail account. * Right click on each line in turn and selet 'Edit Password' * Completely clear the contents and retype the correct password. * Click on 'Close'

Answer 2 · 2023-09-23 17:37:17

cn04 Question owner

24/9/2023 13:20

This is set up as a POP account. The local folders were originally set up for storage of selected messages locally on the computer. At this, moment, they may essentially be empty, as I created a new instance of the account on my laptop, after removing the prior existing historical instance, to see if the latest version of TB would install anew and correct the send problem.

Server Type: POP mail server

'Inbox for this account' is selected under Advanced Account Settings

Ougoing Server - there is only one smtp server listed, as my wife has just one POP account.

   Description : <not specified>
   Server name: smtp.comcast.net
   Port: 465
   Connection Security : SSL/TLS
   Authentication Method: Normal Password
   User name : username@comcast.net

[Note: prior attempt to use port 587 had resulted in time out. Port 465 appears in Comcast articles concerning port settings.]

Third party app is enabled in Xfinity account.

Both passwords are stored in Thunderbird and are correct. I edited them as directed and replaced them both with the correct password.

With the suggested settings, the same behavior with popups occurred. There was no timeout on Port 587. Here is the log:

window.controllers/Controllers is deprecated. Do not use it for UA detection. 2 blank mailnews.smtp: Sending message <241e57e9-db84-4b57-84d6-7d10f0f909d6@comcast.net> SmtpService.jsm:88:18 mailnews.smtp: Connecting to smtp://smtp.comcast.net:587 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-h1p-027918.sys.comcast.net resomta-h1p-027918.sys.comcast.net ESMTP server ready

SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027918.sys.comcast.net hello [73.194.144.239], pleased to meet you

250-HELP

250-SIZE 36700160

250-ENHANCEDSTATUSCODES

250-8BITMIME

250-STARTTLS

250 OK

SmtpClient.jsm:416:17 mailnews.smtp: C: STARTTLS SmtpClient.jsm:591:19 mailnews.smtp: S: 220 2.0.0 Ready to start TLS

SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027918.sys.comcast.net hello [73.194.144.239], pleased to meet you

250-HELP

250-AUTH LOGIN PLAIN XOAUTH2

250-SIZE 36700160

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 OK

SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: C: Logging suppressed (it probably contained auth information) SmtpClient.jsm:587:19 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: S: 454 4.7.0 Temporary Failure (AEAA:4)

SmtpClient.jsm:416:17 mailnews.smtp: Command failed: 454 Temporary Failure (AEAA:4); currentAction=_actionAUTHComplete SmtpClient.jsm:514:19 mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:703:17 mailnews.smtp: Connecting to smtp://smtp.comcast.net:587 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-h1p-027912.sys.comcast.net resomta-h1p-027912.sys.comcast.net ESMTP server ready

SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027912.sys.comcast.net hello [73.194.144.239], pleased to meet you

250-HELP

250-SIZE 36700160

250-ENHANCEDSTATUSCODES

250-8BITMIME

250-STARTTLS

250 OK

SmtpClient.jsm:416:17 mailnews.smtp: C: STARTTLS SmtpClient.jsm:591:19 mailnews.smtp: S: 220 2.0.0 Ready to start TLS

SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027912.sys.comcast.net hello [73.194.144.239], pleased to meet you

250-HELP

250-AUTH LOGIN PLAIN XOAUTH2

250-SIZE 36700160

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 OK

SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: C: Logging suppressed (it probably contained auth information) SmtpClient.jsm:587:19 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: S: 454 4.7.0 Temporary Failure (AEAA:4)

SmtpClient.jsm:416:17 mailnews.smtp: Command failed: 454 Temporary Failure (AEAA:4); currentAction=_actionAUTHComplete SmtpClient.jsm:514:19 mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:703:17 mailnews.smtp: Connecting to smtp://smtp.comcast.net:587 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-h1p-027916.sys.comcast.net resomta-h1p-027916.sys.comcast.net ESMTP server ready

SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027916.sys.comcast.net hello [73.194.144.239], pleased to meet you

250-HELP

250-SIZE 36700160

250-ENHANCEDSTATUSCODES

250-8BITMIME

250-STARTTLS

250 OK

SmtpClient.jsm:416:17 mailnews.smtp: C: STARTTLS SmtpClient.jsm:591:19 mailnews.smtp: S: 220 2.0.0 Ready to start TLS

SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027916.sys.comcast.net hello [73.194.144.239], pleased to meet you

250-HELP

250-AUTH LOGIN PLAIN XOAUTH2

250-SIZE 36700160

250-ENHANCEDSTATUSCODES

250-8BITMIME

250 OK

SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: C: Logging suppressed (it probably contained auth information) SmtpClient.jsm:587:19 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: S: 454 4.7.0 Temporary Failure (AEAA:4)

SmtpClient.jsm:416:17 mailnews.smtp: Command failed: 454 Temporary Failure (AEAA:4); currentAction=_actionAUTHComplete SmtpClient.jsm:514:19 mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:703:17 mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17

Please advise further.

This is set up as a POP account. The local folders were originally set up for storage of selected messages locally on the computer. At this, moment, they may essentially be empty, as I created a new instance of the account on my laptop, after removing the prior existing historical instance, to see if the latest version of TB would install anew and correct the send problem. Server Type: POP mail server 'Inbox for this account' is selected under Advanced Account Settings Ougoing Server - there is only one smtp server listed, as my wife has just one POP account. Description : <not specified> Server name: smtp.comcast.net Port: 465 Connection Security : SSL/TLS Authentication Method: Normal Password User name : username@comcast.net [Note: prior attempt to use port 587 had resulted in time out. Port 465 appears in Comcast articles concerning port settings.] Third party app is enabled in Xfinity account. Both passwords are stored in Thunderbird and are correct. I edited them as directed and replaced them both with the correct password. With the suggested settings, the same behavior with popups occurred. There was no timeout on Port 587. Here is the log: window.controllers/Controllers is deprecated. Do not use it for UA detection. 2 blank mailnews.smtp: Sending message <241e57e9-db84-4b57-84d6-7d10f0f909d6@comcast.net> SmtpService.jsm:88:18 mailnews.smtp: Connecting to smtp://smtp.comcast.net:587 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-h1p-027918.sys.comcast.net resomta-h1p-027918.sys.comcast.net ESMTP server ready SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027918.sys.comcast.net hello [73.194.144.239], pleased to meet you 250-HELP 250-SIZE 36700160 250-ENHANCEDSTATUSCODES 250-8BITMIME 250-STARTTLS 250 OK SmtpClient.jsm:416:17 mailnews.smtp: C: STARTTLS SmtpClient.jsm:591:19 mailnews.smtp: S: 220 2.0.0 Ready to start TLS SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027918.sys.comcast.net hello [73.194.144.239], pleased to meet you 250-HELP 250-AUTH LOGIN PLAIN XOAUTH2 250-SIZE 36700160 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 OK SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: C: Logging suppressed (it probably contained auth information) SmtpClient.jsm:587:19 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: S: 454 4.7.0 Temporary Failure (AEAA:4) SmtpClient.jsm:416:17 mailnews.smtp: Command failed: 454 Temporary Failure (AEAA:4); currentAction=_actionAUTHComplete SmtpClient.jsm:514:19 mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:703:17 mailnews.smtp: Connecting to smtp://smtp.comcast.net:587 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-h1p-027912.sys.comcast.net resomta-h1p-027912.sys.comcast.net ESMTP server ready SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027912.sys.comcast.net hello [73.194.144.239], pleased to meet you 250-HELP 250-SIZE 36700160 250-ENHANCEDSTATUSCODES 250-8BITMIME 250-STARTTLS 250 OK SmtpClient.jsm:416:17 mailnews.smtp: C: STARTTLS SmtpClient.jsm:591:19 mailnews.smtp: S: 220 2.0.0 Ready to start TLS SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027912.sys.comcast.net hello [73.194.144.239], pleased to meet you 250-HELP 250-AUTH LOGIN PLAIN XOAUTH2 250-SIZE 36700160 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 OK SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: C: Logging suppressed (it probably contained auth information) SmtpClient.jsm:587:19 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: S: 454 4.7.0 Temporary Failure (AEAA:4) SmtpClient.jsm:416:17 mailnews.smtp: Command failed: 454 Temporary Failure (AEAA:4); currentAction=_actionAUTHComplete SmtpClient.jsm:514:19 mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:703:17 mailnews.smtp: Connecting to smtp://smtp.comcast.net:587 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: S: 220 resomta-h1p-027916.sys.comcast.net resomta-h1p-027916.sys.comcast.net ESMTP server ready SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027916.sys.comcast.net hello [73.194.144.239], pleased to meet you 250-HELP 250-SIZE 36700160 250-ENHANCEDSTATUSCODES 250-8BITMIME 250-STARTTLS 250 OK SmtpClient.jsm:416:17 mailnews.smtp: C: STARTTLS SmtpClient.jsm:591:19 mailnews.smtp: S: 220 2.0.0 Ready to start TLS SmtpClient.jsm:416:17 mailnews.smtp: C: EHLO [192.168.1.13] SmtpClient.jsm:591:19 mailnews.smtp: S: 250-resomta-h1p-027916.sys.comcast.net hello [73.194.144.239], pleased to meet you 250-HELP 250-AUTH LOGIN PLAIN XOAUTH2 250-SIZE 36700160 250-ENHANCEDSTATUSCODES 250-8BITMIME 250 OK SmtpClient.jsm:416:17 mailnews.smtp: Possible auth methods: PLAIN,LOGIN SmtpClient.jsm:878:17 mailnews.smtp: Current auth method: PLAIN SmtpClient.jsm:631:17 mailnews.smtp: Authentication via AUTH PLAIN SmtpClient.jsm:646:21 mailnews.smtp: C: Logging suppressed (it probably contained auth information) SmtpClient.jsm:587:19 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:703:17 mailnews.smtp: S: 454 4.7.0 Temporary Failure (AEAA:4) SmtpClient.jsm:416:17 mailnews.smtp: Command failed: 454 Temporary Failure (AEAA:4); currentAction=_actionAUTHComplete SmtpClient.jsm:514:19 mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:703:17 mailnews.smtp: Authentication failed: Temporary Failure (AEAA:4) SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 mailnews.smtp: Authentication failed: Socket closed. SmtpClient.jsm:744:19 mailnews.send: Sending failed; Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'., exitCode=2153066805, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: Closing connection... SmtpClient.jsm:153:17 Please advise further.

Modified 25 sɛtanburu 2023 08:34:03 -0700 by cn04

Answer 3 · 2023-09-23 17:37:17

cn04 Question owner

24/9/2023 14:45

Hi Toad Hall,

I reviewed the settings on my personal Pop accounts and saw the following for the outgoing server:

Description: username@comcast.net Server Name: smtp.comcast.net Port: 587 User Name: username@comcast.net Authentication method: Normal password Connection Security: SSL/TLS

Therefore, I changed the settings for my wife's account to match the above.

Here follows the log from the console:

mailnews.smtp: Sending message <a2911d8a-eff1-4754-b473-69766e790ee4@comcast.net> SmtpService.jsm:88:18 mailnews.smtp: Connecting to smtp://smtp.comcast.net:587 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: error { target: TCPSocket, isTrusted: true, name: "NetworkInterruptError", message: "Network", errorCode: 2152398919, srcElement: TCPSocket, currentTarget: TCPSocket, eventPhase: 2, bubbles: false, cancelable: false, … } SmtpClient.jsm:434:17 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.send: Sending failed; The message could not be sent because the connection to Outgoing server (SMTP) smtp.comcast.net was lost in the middle of the transaction. Try again., exitCode=2153066799, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: error { target: TCPSocket, isTrusted: true, name: "NetworkInterruptError", message: "Network", errorCode: 2152398919, srcElement: TCPSocket, currentTarget: TCPSocket, eventPhase: 2, bubbles: false, cancelable: false, … } SmtpClient.jsm:434:17 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.send: Sending failed; The message could not be sent because the connection to Outgoing server (SMTP) smtp.comcast.net was lost in the middle of the transaction. Try again., exitCode=2153066799, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 NS_ERROR_ABORT: Component returned failure code: 0x80004004 (NS_ERROR_ABORT) [nsIWindowWatcher.openWindow] Prompter.sys.mj

Send failure occurs

Hi Toad Hall, I reviewed the settings on my personal Pop accounts and saw the following for the outgoing server: Description: username@comcast.net Server Name: smtp.comcast.net Port: 587 User Name: username@comcast.net Authentication method: Normal password Connection Security: SSL/TLS Therefore, I changed the settings for my wife's account to match the above. Here follows the log from the console: mailnews.smtp: Sending message <a2911d8a-eff1-4754-b473-69766e790ee4@comcast.net> SmtpService.jsm:88:18 mailnews.smtp: Connecting to smtp://smtp.comcast.net:587 SmtpClient.jsm:123:19 mailnews.smtp: Connected SmtpClient.jsm:387:17 mailnews.smtp: error { target: TCPSocket, isTrusted: true, name: "NetworkInterruptError", message: "Network", errorCode: 2152398919, srcElement: TCPSocket, currentTarget: TCPSocket, eventPhase: 2, bubbles: false, cancelable: false, … } SmtpClient.jsm:434:17 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.send: Sending failed; The message could not be sent because the connection to Outgoing server (SMTP) smtp.comcast.net was lost in the middle of the transaction. Try again., exitCode=2153066799, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 mailnews.smtp: error { target: TCPSocket, isTrusted: true, name: "NetworkInterruptError", message: "Network", errorCode: 2152398919, srcElement: TCPSocket, currentTarget: TCPSocket, eventPhase: 2, bubbles: false, cancelable: false, … } SmtpClient.jsm:434:17 mailnews.smtp: Socket closed. SmtpClient.jsm:498:17 mailnews.send: Sending failed; The message could not be sent because the connection to Outgoing server (SMTP) smtp.comcast.net was lost in the middle of the transaction. Try again., exitCode=2153066799, originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1 MessageSend.jsm:362:32 NS_ERROR_ABORT: Component returned failure code: 0x80004004 (NS_ERROR_ABORT) [nsIWindowWatcher.openWindow] Prompter.sys.mj Send failure occurs

Answer 4 · 2023-09-23 17:37:17

sfhowes

Top 10 Contributor

24/9/2023 15:01

You have SSL/TLS security on port 587, when it should be STARTTLS on 587, or SSL/TLS on 465.

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

Answer 5 · 2023-09-23 17:37:17

Toad-Hall

Top 10 Contributor

26/9/2023 02:24

Please only use:

DEscription : email address of account - same as user name below.
Server name: smtp.comcast.net
Port: 587
Connection Security : STARTTLS
Authentication Method: Normal Password
User name : full email address.

This sounds odd: originalMsgURI=mailbox-message://nobody@Local%20Folders/Drafts-username%40comcast.net#1

I would expect: originalMsgURI=mailbox-message://username@comcast.net/Drafts#1

You say it is set up as Pop account. Please answer all other queries. What is selected here - ?

'Account Settings' > 'Server Settings' for pop account
Click on 'Advanced' button
Is this selected : 'Inbox for this account'
OR is this selected : 'Inbox for different account - Global Inbox (Local Folders) ?
Post an image showing info.

In 'Account Settings' > 'Copies & Folders' for pop account
Post an image showing what you see in this location.

In Account Settings
Select the name of the pop mail account
Click on 'Account Actions'
Is 'Set as default' greyed out ?
If no - click on 'Set as Default'

Please Tell us if you had to set as default.

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