Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The identity Chooser does not find one of my email accounts what can I do to include it in the list ?

  • 2 replies
  • 0 have this problem
  • 3 views
  • Last reply by Gerry58

more options

When I go to create a new email the blue box (+New Message) it opens Identity Chooser - Mozilla Thunderbird Please select an identity to proceed: The Identity Chooser does not find one of my email accounts what can I do to include it in the list ? I have 4 different accounts. My version of Thunder Bird is: 115.3.2 (32 bit) Gerry

When I go to create a new email the blue box (+New Message) it opens Identity Chooser - Mozilla Thunderbird Please select an identity to proceed: The Identity Chooser does not find one of my email accounts what can I do to include it in the list ? I have 4 different accounts. My version of Thunder Bird is: 115.3.2 (32 bit) Gerry

Chosen solution

Are you using an addon extension called 'Identity Chooser' ? https://addons.thunderbird.net/en-us/thunderbird/addon/identity-chooser/

In Addons and Themes > Extensions Locate the addon extension and look in its settings - TRy click on the 'spanner' icon and it should offer you ability to choose which accounts are included.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Are you using an addon extension called 'Identity Chooser' ? https://addons.thunderbird.net/en-us/thunderbird/addon/identity-chooser/

In Addons and Themes > Extensions Locate the addon extension and look in its settings - TRy click on the 'spanner' icon and it should offer you ability to choose which accounts are included.

more options

This add-on came with the Thunder Bird update so I wasn't aware it was a add-on but I do like it so far. It's very handy to have a way to control multiple accounts.

  That fixed it Thanks.