We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to print from Toshiba Satellite w/windows 7 to HP Officejet 5255

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by S.P.CHENEY

S.P.CHENEY
S.P.CHENEY
more options

As of 1/1/24 I cannot print using Firefox and USB connection to HP 5255. I can send and print a print quality diagnostic from my HP but not a file.

As of 1/1/24 I cannot print using Firefox and USB connection to HP 5255. I can send and print a print quality diagnostic from my HP but not a file.

Chosen solution

I deleted all the HP Officejet 5255 support programs on my computer and then tried printing using Windows 7. It worked.

Read this answer in context 👍 1

All Replies (4)

Figure8565
Figure8565
more options

This is going to sound like a stupid question, but have you confirmed that you can print files on your local computer, without involving Firefox?

Within Firefox, have you tried printing to PDF, to see if that works?

S.P.CHENEY
S.P.CHENEY Question owner
more options

windows 7 supports printing, but all the printer support programs must be deleted first.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What are you seeing in the print preview when printing from the browser? see screenshot

S.P.CHENEY
S.P.CHENEY Question owner
more options

Chosen Solution

I deleted all the HP Officejet 5255 support programs on my computer and then tried printing using Windows 7. It worked.