We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Need help getting all my data back!

  • 2 replies
  • 0 have this problem
  • 13 views
  • Last reply by khan jani

Cam
Cam
more options

I recently suffered a bug in my PC that led to me having to reinstall the OS. I am now trying to reclaim my session/bookmarks etc from Firefox but I'm not able to sign in on the browser. I'm able to sign in on a web page with my email, but no luck with the actual browser menu. The only option I'm seeing otherwise will be to reset my password, but that will seemingly delete years of important data that I only have on Firefox because I trust it!

Please help! Desperately trying to come up with a solution!

I recently suffered a bug in my PC that led to me having to reinstall the OS. I am now trying to reclaim my session/bookmarks etc from Firefox but I'm not able to sign in on the browser. I'm able to sign in on a web page with my email, but no luck with the actual browser menu. The only option I'm seeing otherwise will be to reset my password, but that will seemingly delete years of important data that I only have on Firefox because I trust it! Please help! Desperately trying to come up with a solution!

All Replies (2)

Cam
Cam Question owner
more options

Is it possible to access bookmarks and passwords a different way, perhaps - if nothing else?

khan jani
khan jani
more options

Now, logging into Firefox is giving me a hard time. Web login is fine, but the browser menu's playing hard to get. Resetting the password's an option, but I've got a ton of important stuff I don't want to lose.