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'Sign Out' Link Broken in Firefox but Works in Edge and Chrome

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

remleh1
remleh1
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When I try to log out of my financial institution's web site using the Firefox browser, the "Sign Out" link is dead. (This issue began last month.) That sign-out link works as it should when using the Edge or Chrome browsers.

I've installed each offered update to the Firefox software. I always delete temporary files, cookies, histories and caches etc. after ending an internet session. Is there some way for me to troubleshoot this specific issue at my end (i.e., check settings)?

Otherwise, I'll continue signing out from that web site by closing the browser. Cheers

When I try to log out of my financial institution's web site using the Firefox browser, the "Sign Out" link is dead. (This issue began last month.) That sign-out link works as it should when using the Edge or Chrome browsers. I've installed each offered update to the Firefox software. I always delete temporary files, cookies, histories and caches etc. after ending an internet session. Is there some way for me to troubleshoot this specific issue at my end (i.e., check settings)? Otherwise, I'll continue signing out from that web site by closing the browser. Cheers

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Does it happen when Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search Show the issue. Your tags are blank. What OS and what version? What version of Firefox? What site?

Modified by jonzn4SUSE

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.